FOI 26-2939 – Information Related To NSW Medicare

FOI 26-2939
Document 1

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Age

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guideline for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should hold current (yearly) Basic Life Support (BLS) or advanced life support (ALS). If a UCC is situated in an area where there is likely to be a delay to emergency hospital care ALS may instead be used as the minimum requirement.

7.6 UCCs will be required to have a clinical director who is responsible for clinical oversight including medical records review, clinical performance review of other staff and adverse event review

1

FOI 26-2939

Document 1

# Medicare UCC - Worforce Data Request

Urgent Care Clinic

INSTRUCTIONS: Please review and complete green cells to provide data regarding current workforce for ALL STAFF employed by the Medicare UCC, in roles outlined below. We have assumed 1.0 FTE is equivalent to 38 hours per week. If this differs from the FTE used for rostering by Medicare UCC, please provide details in the comments section.

Carlton Medicare UCC

|  Medicare UCC Details |   |
| --- | --- |
|  Commissioner | $47G  |
|  Medicare UCC |   |
|  Opening Hours |   |
|  No. of Clinical Areas (Consult / Treatment Rooms) |   |
|   | << select from drop down  |
|   | << select from drop down  |
|   | << this will populate once a Medicare UCC is selected, please overwrite if hours are incorrect  |
|   | << free text  |

Carlton Medicare UCC - Workforce Details

|  Doctor / Medical Practitioners | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Vocationally Registered GPs | $47G |  |   |
|  Prescribed Medical Practitioners |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Doctors |  |  |   |

|  Nurse Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Nurse Practitioner | $47G |  |   |
|  Registered Nurse |  |  |   |
|  Enrolled Nurse |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Nurses |  |  |   |

|  Admin Staff Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Receptionist | $47G |  |   |
|  Other 1 Practice Manager |  |  |   |
|  Other 2 Operations Officer |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Administrative Staff |  |  |   |

|  Other Clinical Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Aboriginal Health Practitioner | $47G |  |   |
|  Aboriginal Health Worker |  |  |   |
|  Extended Care Paramedic |  |  |   |
|  Allied Health Professionals |  |  |   |
|  Physiotherapist |  |  |   |
|  Mental Health Specialties |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Other 4 «please specify» |  |  |   |
|  Other 5 «please specify» |  |  |   |
|  Total Other Clinical Workforce |  |  |   |

2

FOI 26-2939
Document 1

# **Medicare UCC - Roster Template**

For the above, Roster template is based on a work order to the Medicare UCC that is representative of a regular portion of operations (e.g. fire and burn works). A sample roster template has been provided for use as guidance.
Please complete the template - PDF - or provide a copy of a system generated roster, which provides the same level of data it. If more work are required, state the user / customer and/or left.

Carlton Medicare UCC

s47G, s47F

![img-0.jpeg](img-0.jpeg)

Released under the Freedom of Information Act 1982 by the Department of Health, Disability and Ageing

3

FOI 26-2939  
Document 1

## Medicare Urgent Care Clinics - Clinical Workforce Roles and Definitions

|  Medicare Role Type | Description  |
| --- | --- |
|  VR/CP | A decailed by registered General Practitioner (VR/CP) is a CP who has completed Followed up with either The Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM). Those GPs have appropriate qualifications and experience that allow them to be registered as specialists in General Practice.  |
|  Prescribed Medical Practitioner (Including non-VR/GPs) | A prescribed medical practitioner is a medical practitioner who is not a general practitioner, specialist or consultant physician, and who: a. is registered under section 304 of the Act and is practising during the period, and in the location in respect of which the medical practitioner is registered, and insofar as the circumstances specified for paragraph 1844(2)(b) of the Act apply, or b. is covered by an exemption under subsection 1848(2) of the Act; or c. first became a medical practitioner before 1 November 1866.  |
|  Other Medical Practitioners / Doctors | Medical practitioners play a critical role in providing high quality health care for Australians. We often refer to medical practitioners as 'doctors'. They are responsible for: - diagnosing and treating physical and mental diseases, disorders and injuries - recommending preventative action - referring patients to specialists, other health care workers, and social, welfare and support workers. Doctors complete at least 4 years in a university medical school accredited by the Australian Medical Council. This is followed by compulsory 12-month internships to gain general registration. To work as a medical practitioners and specialists in Australia, you must have completed an approved medical course, follow a nationally consistent law that has been passed in all states and territories, follow guidelines and codes of conducts, undertake annual professional development in line with the standards set by your specialist medical college, be registered with the Medical Board of Australia, which regulates the profession and monitors continuing professional development.  |
|  Nurse Practitioner | Nurse practitioners (NPs) are RNs who the NPBA have endorsed as an NP. NPs practice independently in an advanced and extended clinical role, and can prescribe some medicines. There are more than 2,200 nurse practitioners in Australia.  |
|  Registered Nurse | Registered nurses (RNs) complete a 3-year Bachelor of Nursing or 2-year Master of Nursing through a university to meet the RN standards for practice. They have more responsibilities than an RN. There are more than 500,000 registered nurses in Australia.  |
|  Enrolled Nurse | Enrolled nurses (ENs) complete a Diploma of Nursing through a vocational education provider, to meet the EN standards for practice. ENs work under the supervision of a registered nurse and cannot act as RN. There are more than 54,100 enrolled nurses in Australia.  |
|  Aboriginal Health Workers | Aboriginal and Torres Strait Islander health workers have completed a Certificate II or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.  |
|  Aboriginal Health Practitioners | Aboriginal and Torres Strait Islander health practitioners have completed an approved program of study (Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice) after registered with the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSHPBA).  |
|  Extended Care Paramedics | Extended Care paramedics (ECPs), also sometimes known as Community paramedics (CPs) or Local Area Assessment and Referral Unit (LAKUs) provide additional primary care skills with the specific goal of avoiding unnecessary transportation for patients to increase efficiency. ECPs are highly skilled clinicians who work collaboratively with other health care professionals to manage and help people in their residence.  |
|  Allied Health Professional | Allied health professionals are health professionals that are not part of the medical, dental or nursing professions. They are university qualified practitioners with specialised expertise in preventing, diagnosing and treating a range of conditions and illnesses. Allied health practitioners often work within a multidisciplinary health team to provide specialised support for different patient needs.  |
|  Mental Health Specialist | Mental health professionals include psychologists, psychiatrists, counselors, occupational therapists and Aboriginal and/or Torres Strait Islander mental health workers.  |
|  Receptionist | The Medical Receptionist is a key member of the practice team, assisting the practice to provide high quality patient-centred clinical care through research-based professional running of the front office and reception, work closely with all members of the practice team to serve our patients and their families maintain good will with our patients and our community.  |
|  Practice Manager | A Practice Manager may have various titles, for example, Chief Executive Officer, Business Manager, Executive Director, or Director. The definition of a Practice Manager is someone who performs all or some of the Practice Management tasks in a healthcare setting. A Healthcare Practice Manager's tasks may include strategic planning, review and implementation of processes in a practice that increase efficiency and contribute to the overall notion of 'excellence in healthcare'. This is achieved using the Australia Association of Practice Management (AAPM) core principles of healthcare practice management, those being: financial management, human resource management, and other services.  |
|  Other | Other roles not defined above. Please provide details.  |

4

FOI 26-2939
Document 2

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Ageing

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guidance for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should hold current (yearly) Basic Life Support (BLS) or advanced life support (ALS). If a UCC is situated in an area where there is likely to be a delay to emergency hospital care ALS may instead be used as the minimum requirement.

7.6 UCCs will be required to have a clinical director who is responsible for clinical oversight including medical records review, clinical performance review of other staff and adverse event review

1

FOI 26-2939

Document 2

# Medicare UCC - Worforce Data Request

Urgent Care Clinic

INSTRUCTIONS: Please review and complete green cells to provide data regarding current workforce for ALL STAFF employed by the Medicare UCC, in roles outlined below. We have assumed 1.0 FTE is equivalent to 38 hours per week. If this differs from the FTE used for rostering by Medicare UCC, please provide details in the comments section.

Maroubra Medicare UCC

|  Medicare UCC Details |   |
| --- | --- |
|  Commissioner | $47G  |
|  Medicare UCC |   |
|  Opening Hours |   |
|  No. of Clinical Areas (Consult / Treatment Rooms) |   |

Maroubra Medicare UCC - Workforce Details

|  Doctor / Medical Practitioners | Headcount / Number of employees | Full Time Equivalent (FTE) : 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Educationally Registered GPs | $47G |  |   |
|  Prescribed Medical Practitioners |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Doctors |  |  |   |

|  Nurse Workforce | Headcount / Number of employees | Full Time Equivalent (FTE) : 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Nurse Practitioner | $47G |  |   |
|  Registered Nurse |  |  |   |
|  Enrolled Nurse |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Nurses |  |  |   |

|  Admin Staff Workforce | Headcount / Number of employees | Full Time Equivalent (FTE) : 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Receptionist | $47G |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Administrative Staff |  |  |   |

|  Other Clinical Workforce | Headcount / Number of employees | Full Time Equivalent (FTE) : 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Aboriginal Health Practitioner | $47G |  |   |
|  Aboriginal Health Worker |  |  |   |
|  Extended Care Paramedic |  |  |   |
|  Allied Health Professionals |  |  |   |
|  Physiotherapist |  |  |   |
|  Mental Health Specialties |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Other 4 «please specify» |  |  |   |
|  Other 5 «please specify» |  |  |   |
|  Total Other Clinical Workforce |  |  |   |

2

FOI 26-2939
Document 2

# Medicare UCC - Roster Template

I certify that Medicare records are signed and made available to the Medicare UCC that is representative of a regular period of expenditure (e.g. the last four weeks). A transfer of this record may be made available before or after the
Please complete the template, right, or provide a copy of a system generated under, which provides the same name of detail. If more than one required, click the place to be the left.

Mansdra Medicare UCC

s47G, s47F

Week 1

Week 2

Week 3

Week 4

Released under the Freedom of Information Act 1982 by the Department of Health, Disability and Ageing

3

FOI 26-2939  
Document 2

## Medicare Urgent Care Clinics - Clinical Workforce Roles and Definitions

|  Basic Care Role Type | Description  |
| --- | --- |
|  VR/CP | A decailed by registered General Practitioner (VR/CP) is a CP who has completed Followed up with either The Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM). Those GPs have appropriate qualifications and experience that allow them to be registered as specialists in General Practice.  |
|  Prescribed Medical Practitioner (Including non-VR/GPs) | A prescribed medical practitioner is a medical practitioner who is not a general practitioner, specialist or consultant physician, and who: a. is registered under section 304 of the Act and is practising during the period, and in the location in respect of which the medical practitioner is registered, and insofar as the circumstances specified for paragraph 1844(2)(b) of the Act apply, or b. is covered by an exemption under subsection 1846(2) of the Act; or c. first became a medical practitioner before 1 November 1866.  |
|  Other Medical Practitioners / Doctors | Medical practitioners play a critical role in providing high quality health care for Australians. We often refer to medical practitioners as 'doctors'. They are responsible for: - diagnosing and treating physical and mental diseases, disorders and injuries - recommending preventative action - referring patients to specialists, other health care workers, and social, welfare and support workers. Doctors complete at least 4 years in a university medical school accredited by the Australian Medical Council. This is followed by compulsory 12-month internships to gain general registration. To work as a medical practitioners and specialists in Australia, you must have completed an approved medical course, follow a nationally consistent law that has been passed in all states and territories, follow guidelines and codes of conducts, undertake annual professional development in line with the standards set by your specialist medical college, be registered with the Medical Board of Australia, which regulates the profession and monitors continuing professional development.  |
|  Nurse Practitioner | Nurse practitioners (NPs) are RNs who the NPBA have endorsed as an NP. NPs practice independently in an advanced and extended clinical role, and can prescribe some medicines. There are more than 2,200 nurse practitioners in Australia.  |
|  Registered Nurse | Registered nurses (RNs) complete a 3-year Bachelor of Nursing or 2-year Master of Nursing through a university to meet the RN standards for practice. They have more responsibilities than an RN. There are more than 200,000 registered nurses in Australia.  |
|  Enrolled Nurse | Enrolled nurses (ENs) complete a Diploma of Nursing through a vocational education provider, to meet the EN standards for practice. ENs work under the supervision of a registered nurse and cannot act as RN. There are more than 54,100 enrolled nurses in Australia.  |
|  Aboriginal Health Workers | Aboriginal and Torres Strait Islander health workers have completed a Certificate II or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.  |
|  Aboriginal Health Practitioners | Aboriginal and Torres Strait Islander health practitioners have completed an approved program of study (Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice) after registered with the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSHPBA).  |
|  Emended Care Paramedics | Extended Care paramedics (ECPs), also sometimes known as Community paramedics (CPs) or Local Area Assessment and Referral Unit (LAKUs) provide additional primary care skills with the specific goal of avoiding unnecessary transportation for patients to increase efficiency. ECPs are highly skilled clinicians who work collaboratively with other health care professionals to manage and help people in their residence.  |
|  Allied Health Professional | Allied health professionals are health professionals that are not part of the medical, dental or nursing professions. They are university qualified practitioners with specialised expertise in preventing, diagnosing and treating a range of conditions and illnesses. Allied health practitioners often work within a multidisciplinary health team to provide specialised support for different patient needs.  |
|  Mental Health Specialist | Mental health professionals include psychologists, psychiatrists, counselors, occupational therapists and Aboriginal and/or Torres Strait Islander mental health workers.  |
|  Receptionist | The Medical Receptionist is a key member of the practice team, assisting the practice to provide high quality patient-centred clinical care through research-based professional running of the front office and reception, work closely with all members of the practice team to serve our patients and their families maintain good will with our patients and our community.  |
|  Practice Manager | A Practice Manager may have various titles, for example, Chief Executive Officer, Business Manager, Executive Director, or Director. The definition of a Practice Manager is someone who performs all or some of the Practice Management tasks in a healthcare setting. A Healthcare Practice Manager's tasks may include strategic planning, review and implementation of processes in a practice that increase efficiency and contribute to the overall notion of 'excellence in healthcare'. This is achieved using the Australia Association of Practice Management (AAPM) core principles of healthcare practice management, those being: financial management, human resource management, and other services.  |
|  Other | Other roles not defined above. Please provide details.  |

4

Docusign Envelope ID: D38803ED-5267-40C8-BD78-72D1CF7A147E

OFFICIAL

![img-1.jpeg](img-1.jpeg)

**Australian Government**
**Department of Health, Disability and Ageing**

## Medicare UCC Declaration

Please complete one declaration per Medicare UCC.

For the period 01/ 10 / 2025 to 31 / 12 / 2025

***Overall Compliance***

s47(1)(b)

![img-2.jpeg](img-2.jpeg)

***Opening Hours***

s47(1)(b)

![img-3.jpeg](img-3.jpeg)

***Pathology***

s47(1)(b)

![img-4.jpeg](img-4.jpeg)

***X-Ray***

s47(1)(b)

![img-5.jpeg](img-5.jpeg)

***CT and Ultrasound***

Medicare UCC Declaration

OFFICIAL

1

Docusign Envelope ID: D38803ED-5267-40C8-BD78-72D1CF7A147E

OFFICIAL

![img-6.jpeg](img-6.jpeg)

### Australian Government

### Department of Health, Disability and Ageing

s47(1)(b)

### Staffing Mix

s47(1)(b)

|  Staffing type | Position detail | Full time equivalent (FTE)  |
| --- | --- | --- |
|  General Practitioner | Vocationally Registered | s47(1)(b)  |
|  General Practitioner | Non-Vocationally Registered  |   |
|  Nursing | Nurse Practitioner  |   |
|  Nursing | Registered Nurse (or similar)  |   |
|  Nursing | Enrolled Nurse (or similar)  |   |
|  Nursing | Assistant in Nursing (or similar)  |   |
|  Administrative | Receptionist  |   |
|  Administrative | Practice Manager  |   |
|  Radiology | Radiographer  |   |
|  Other support staff | Paramedic  |   |
|  Other support staff | Aboriginal Health Worker  |   |

Medicare UCC Declaration

2

OFFICIAL

Docusign Envelope ID: D38803ED-5267-40C8-BD78-72D1CF7A147E

OFFICIAL

![img-7.jpeg](img-7.jpeg)

## Australian Government

### Department of Health, Disability and Ageing

|  Other support staff | Allied Health | s47(1)(b)  |
| --- | --- | --- |

#### Provider payments

s47(1)(b)

Confirmation and sign off

s47F

| Commissioner: [name, position] | s47FGeneral Manager |  | [day] / [month] /[year]06 February 2026 | 08:45: |
| --- | --- | --- | --- | --- |
| Comments: X |

Medicare UCC Declaration

3

OFFICIAL

DocuSign Envelope ID: 7DE55DEB-8B93-40FA-962F-D74D333E773C

OFFICIAL

![img-8.jpeg](img-8.jpeg)

Australian Government  
Department of Health, Disability and Ageing

## Medicare UCC Declaration

Please complete one declaration per Medicare UCC.

For the period 08/12/2025 to 31/12/2025

### Overall Compliance

s47(1)(b)

### Opening Hours

s47(1)(b)

### Pathology

s47(1)(b)

### X-Ray

s47(1)(b)

### CT and Ultrasound

s47(1)(b)

Medicare UCC Declaration

OFFICIAL

1

Docusign Envelope ID: 7DE55DEB-8B93-40FA-962F-D74D333E773C

OFFICIAL

![img-9.jpeg](img-9.jpeg)

Australian Government

Department of Health, Disability and Ageing

# Staffing Mix

s47(1)(b)

|  Staffing type | Position detail | Full time equivalent (FTE)  |
| --- | --- | --- |
|  General Practitioner | Vocationally Registered | s47(1)(b)  |
|  General Practitioner | Non-Vocationally Registered  |   |
|  Nursing | Nurse Practitioner  |   |
|  Nursing | Registered Nurse (or similar)  |   |
|  Nursing | Enrolled Nurse (or similar)  |   |
|  Nursing | Assistant in Nursing (or similar)  |   |
|  Administrative | Receptionist  |   |
|  Administrative | Practice Manager  |   |
|  Radiology | Radiographer  |   |
|  Other support staff | Paramedic  |   |
|  Other support staff | Aboriginal Health Worker  |   |
|  Other support staff | Allied Health  |   |

Medicare UCC Declaration

2

OFFICIAL

Docusign Envelope ID: 7DE55DEB-8B93-40FA-962F-D74D333E773C

OFFICIAL

![img-10.jpeg](img-10.jpeg)

### Australian Government

### Department of Health, Disability and Ageing

#### Provider payments

s47(1)(b)

Confirmation and sign off Marrickville Urgent Care Clinic

s47F

|  Commissioner: [name, position] | s47F |  | [day]/[month]/  |
| --- | --- | --- | --- |
|   |  General Manager |   | [year]06 February 2026  |
|  Comments: X  |   |   |   |

08:46:18

Medicare UCC Declaration

3

OFFICIAL

FOI 26-2939
Document 5

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Ageing

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guidance for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should hold current (yearly) Basic Life Support (BLS) or advanced life support (ALS). If a UCC is situated in an area where there is likely to be a delay to emergency hospital care ALS may instead be used as the minimum requirement.

7.6 UCCs will be required to have a clinical director who is responsible for clinical oversight including medical records review, clinical performance review of other staff and adverse event review

1

FOI 26-2939

Document 5

# Medicare UCC - Worforce Data Request

Initially

Urgent Care Clinic

INSTRUCTIONS: Please review and complete green cells to provide data regarding current workforce for ALL STAFF employed by the Medicare UCC, in roles outlined below. We have assumed 1.0 FTE is equivalent to 38 hours per week. If this differs from the FTE used for rostering by Medicare UCC, please provide details in the comments section.

Cessnock Medicare UCC

|  Medicare UCC Details  |   |   |
| --- | --- | --- |
|  Commissioner | HNBCCPHN | << select from drop-down  |
|  Medicare UCC | Cessnock | << select from drop-down  |
|  Opening Hours | 8am - 8pm | << this will populate once a Medicare UCC is selected, please overwrite if hours are incorrect  |
|  No. of Clinical Areas (Consult / Treatment Rooms) | 2 x consult rooms (Nurse & GP) and 1 x Treatment room & 1 x diagnostic imaging room (e-fast) | << free text  |

Cessnock Medicare UCC - Workforce Details

|  Doctor / Medical Practitioners | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Educationally Registered GPs |  |  |   |
|  Prescribed Medical Practitioners |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Doctors |  |  |   |

|  Nurse Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Nurse Practitioner |  |  |   |
|  Registered Nurse |  |  |   |
|  Enrolled Nurse |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Nurses |  |  |   |

|  Admin Staff Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Receptionist |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Total Administrative Staff |  |  |   |

|  Other Clinical Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Aboriginal Health Practitioner |  |  |   |
|  Aboriginal Health Worker |  |  |   |
|  Extended Care Paramedic |  |  |   |
|  Allied Health Professionals |  |  |   |
|  Physiotherapist |  |  |   |
|  Mental Health Specialties |  |  |   |
|  Other 1 «please specify» |  |  |   |
|  Other 2 «please specify» |  |  |   |
|  Other 3 «please specify» |  |  |   |
|  Other 4 «please specify» |  |  |   |
|  Other 5 «please specify» |  |  |   |
|  Total Other Clinical Workforce |  |  |   |

2

FOI 26-2939
Document 5

# **Medicare UCC - Roster Template**

In accordance with the Act of 2018, the Department of Health, Disability and Ageing Act of 2018 is a comprehensive and complete and full of instructions, e.g., the text, text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and the text, and

Cessex Medicare UCC

s47G, s47F

![img-11.jpeg](img-11.jpeg)

Released under the Freedom of Information Act 1982 by the Department of Health, Disability and Ageing

3

FOI 26-2939  
Document 5

## Medicare Urgent Care Clinics - Clinical Workforce Roles and Definitions

|  Medicare Role Type | Description  |
| --- | --- |
|  VR/CP | A decailed by registered General Practitioner (VR/CP) is a CP who has completed Followed up with either The Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM). Those GPs have appropriate qualifications and experience that allow them to be registered as specialists in General Practice.  |
|  Prescribed Medical Practitioner (Including non-VR/GPs) | A prescribed medical practitioner is a medical practitioner who is not a general practitioner, specialist or consultant physician, and who: a. is registered under section 304 of the Act and is practising during the period, and in the location in respect of which the medical practitioner is registered, and insofar as the circumstances specified for paragraph 1844(2)(b) of the Act apply, or b. is covered by an exemption under subsection 1846(2) of the Act; or c. first became a medical practitioner before 1 November 1866.  |
|  Other Medical Practitioners / Doctors | Medical practitioners play a critical role in providing high quality health care for Australians. We often refer to medical practitioners as 'doctors'. They are responsible for: - diagnosing and treating physical and mental diseases, disorders and injuries - recommending preventative action - referring patients to specialists, other health care workers, and social, welfare and support workers. Doctors complete at least 4 years in a university medical school accredited by the Australian Medical Council. This is followed by compulsory 12-month internships to gain general registration. To work as a medical practitioners and specialists in Australia, you must have completed an approved medical course, follow a nationally consistent law that has been passed in all states and territories, follow guidelines and codes of conducts, undertake annual professional development in line with the standards set by your specialist medical college, be registered with the Medical Board of Australia, which regulates the profession and monitors continuing professional development.  |
|  Nurse Practitioner | Nurse practitioners (NPs) are RNs who the NPBA have endorsed as an NP. NPs practice independently in an advanced and extended clinical role, and can prescribe some medicines. There are more than 2,200 nurse practitioners in Australia.  |
|  Registered Nurse | Registered nurses (RNs) complete a 3-year Bachelor of Nursing or 2-year Master of Nursing through a university to meet the RN standards for practice. They have more responsibilities than an RN. There are more than 200,000 registered nurses in Australia.  |
|  Enrolled Nurse | Enrolled nurses (ENs) complete a Diploma of Nursing through a vocational education provider, to meet the EN standards for practice. ENs work under the supervision of a registered nurse and cannot act as RN. There are more than 54,100 enrolled nurses in Australia.  |
|  Aboriginal Health Workers | Aboriginal and Torres Strait Islander health workers have completed a Certificate II or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.  |
|  Aboriginal Health Practitioners | Aboriginal and Torres Strait Islander health practitioners have completed an approved program of study (Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice) after registered with the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSHPBA).  |
|  Extended Care Paramedics | Extended Care paramedics (ECPs), also sometimes known as Community paramedics (CPs) or Local Area Assessment and Referral Unit (LAKUs) provide additional primary care skills with the specific goal of avoiding unnecessary transportation for patients to increase efficiency. ECPs are highly skilled clinicians who work collaboratively with other health care professionals to manage and help people in their residence.  |
|  Allied Health Professional | Allied health professionals are health professionals that are not part of the medical, dental or nursing professions. They are university qualified practitioners with specialised expertise in preventing, diagnosing and treating a range of conditions and illnesses. Allied health practitioners often work within a multidisciplinary health team to provide specialised support for different patient needs.  |
|  Mental Health Specialist | Mental health professionals include psychologists, psychiatrists, counselors, occupational therapists and Aboriginal and/or Torres Strait Islander mental health workers.  |
|  Receptionist | The Medical Receptionist is a key member of the practice team, assisting the practice to provide high quality patient-centred clinical care through research-based professional running of the front office and reception, work closely with all members of the practice team to serve our patients and their families maintain good will with our patients and our community.  |
|  Practice Manager | A Practice Manager may have various titles, for example, Chief Executive Officer, Business Manager, Executive Director, or Director. The definition of a Practice Manager is someone who performs all or some of the Practice Management tasks in a healthcare setting. A Healthcare Practice Manager's tasks may include strategic planning, review and implementation of processes in a practice that increase efficiency and contribute to the overall notion of 'excellence in healthcare'. This is achieved using the Australia Association of Practice Management (AAPM) core principles of healthcare practice management, those being: financial management, human resource management, and other services.  |
|  Other | Other roles not defined above. Please provide details.  |

4

OFFICIAL

FOI 26-2939
Document 6

Australian Government
Department of Health, Disability and Ageing

## FY25-26 Uplift Progress Declaration – Charlestown Medicare UCC

Confirmation of Schedule and Provider contract execution

|  *PHN Schedule executed:* | 11 November 2025  |
| --- | --- |
|  *Provider contract executed:* | 23 December 2025  |
|  *Notes:* |   |

s47(1)(b)

Confirmation and sign off

|  Hunter New England and Central Coast Primary Health Network (Commissioner): | s47F , Executive Manager – Commissioning | 13/02/2026  |
| --- | --- | --- |

OFFICIAL

1
1

OFFICIAL

FOI 26-2939
Document 6

![img-12.jpeg](img-12.jpeg)

**Australian Government**
**Department of Health, Disability and Ageing**

![img-13.jpeg](img-13.jpeg)

Other Comments:

Released under the Freedom of Information Act 1982 by the Department of Health, Disability and Ageing

Medicare UCC – Election Commitment Uplift Progress Declaration

OFFICIAL

2
2

FOI 26-2939
Document 7

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Ageing

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guidance for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should hold current (yearly) Basic Life Support (BLS) or advanced life support (ALS). If a UCC is situated in an area where there is likely to be a delay to emergency hospital care ALS may instead be used as the minimum requirement.

7.6 UCCs will be required to have a clinical director who is responsible for clinical oversight including medical records review, clinical performance review of other staff and adverse event review

1

FOI 26-2939

Document 7

# Medicare UCC - Worforce Data Request

Urgent Care Clinic

INSTRUCTIONS: Please review and complete green cells to provide data regarding current workforce for ALL STAFF employed by the Medicare UCC, in roles outlined below. We have assumed 1.0 FTE is equivalent to 38 hours per week. If this differs from the FTE used for rostering by Medicare UCC, please provide details in the comments section.

Lake Haven UCC Medicare UCC

|  Medicare UCC Details  |   |   |
| --- | --- | --- |
|  Commissioner | HNBC/CPHN | << select from drop down  |
|  Medicare UCC | Lake Haven UCC | << select from drop down  |
|  Opening Hours | 9 am-7pm | << this will populate once a Medicare UCC is selected, please overwrite if hours are incorrect  |
|  No. of Clinical Areas (Consult / Treatment Rooms) | 4 standard room, 1 treatment room, | << free text  |

Lake Haven UCC Medicare UCC - Workforce Details

|  Doctor / Medical Practitioners | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Educationally Registered GPs | s47G |  |   |
|  Prescribed Medical Practitioners  |   |   |   |
|  Other 1 <please specify>  |   |   |   |
|  Other 2 <please specify>  |   |   |   |
|  Other 3 <please specify>  |   |   |   |
|  Total Doctors  |   |   |   |

|  Nurse Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Nurse Practitioner | s47G |  |   |
|  Registered Nurse  |   |   |   |
|  Enrolled Nurse  |   |   |   |
|  Other 1 <please specify>  |   |   |   |
|  Other 2 <please specify>  |   |   |   |
|  Other 3 <please specify>  |   |   |   |
|  Total Nurses  |   |   |   |

|  Admin Staff Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Receptionist | s47G |  |   |
|  Other 1 <please specify>  |   |   |   |
|  Other 2 <please specify>  |   |   |   |
|  Other 3 <please specify>  |   |   |   |
|  Total Administrative Staff  |   |   |   |

|  Other Clinical Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Aboriginal Health Practitioner | s47G |  |   |
|  Aboriginal Health Worker  |   |   |   |
|  Extended Care Paramedic  |   |   |   |
|  Allied Health Professionals  |   |   |   |
|  Physiotherapist  |   |   |   |
|  Mental Health Specialties  |   |   |   |
|  Other 1 <please specify>  |   |   |   |
|  Other 2 <please specify>  |   |   |   |
|  Other 3 <please specify>  |   |   |   |
|  Other 4 <please specify>  |   |   |   |
|  Other 5 <please specify>  |   |   |   |
|  Total Other Clinical Workforce  |   |   |   |

2

FOI 26-2939

Document 7

# Medicare UCC - Roster Template

Please include the information you support and submit to the Medicare UCC that is representative of a regular period of expenditure (e.g. the last four weeks). A separate review should be for those classified below as eligible.
Please complete the template 1985, or provide a copy of a system generated review, which provides the same basis of detail. If more data are required, click the photo to indicate on the left.

Lake Haven UCC Medicare UCC

s47G, s47F

Week 1

Week 2

Week 3

Week 4

s47G, s47F

s47G, s47F

s47G, s47F

Released under the Freedom of Information Act 1982 by the Department of Health, Disability and Ageing

3

FOI 26-2939  
Document 7

## Medicare Urgent Care Clinics - Clinical Workforce Roles and Definitions

|  Medicare Role Type | Description  |
| --- | --- |
|  VR/CP | A decailed by registered General Practitioner (VR/CP) is a CP who has completed Followed up with either The Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM). Those GPs have appropriate qualifications and experience that allow them to be registered as specialists in General Practice.  |
|  Prescribed Medical Practitioner (Including non-VR/GPs) | A prescribed medical practitioner is a medical practitioner who is not a general practitioner, specialist or consultant physician, and who: a. is registered under section 304 of the Act and is practising during the period, and in the location in respect of which the medical practitioner is registered, and insofar as the circumstances specified for paragraph 1844(2)(b) of the Act apply, or b. is covered by an exemption under subsection 1848(2) of the Act; or c. first became a medical practitioner before 1 November 1866.  |
|  Other Medical Practitioners / Doctors | Medical practitioners play a critical role in providing high quality health care for Australians. We often refer to medical practitioners as 'doctors'. They are responsible for: - diagnosing and treating physical and mental diseases, disorders and injuries - recommending preventative action - referring patients to specialists, other health care workers, and social, welfare and support workers. Doctors complete at least 4 years in a university medical school accredited by the Australian Medical Council. This is followed by compulsory 12-month internships to gain general registration. To work as a medical practitioners and specialists in Australia, you must have completed an approved medical course, follow a nationally consistent law that has been passed in all states and territories, follow guidelines and codes of conducts, undertake annual professional development in line with the standards set by your specialist medical college, be registered with the Medical Board of Australia, which regulates the profession and monitors continuing professional development.  |
|  Nurse Practitioner | Nurse practitioners (NPs) are RNs who the NPBA have endorsed as an NP. NPs practice independently in an advanced and extended clinical role, and can prescribe some medicines. There are more than 2,200 nurse practitioners in Australia.  |
|  Registered Nurse | Registered nurses (RNs) complete a 3-year Bachelor of Nursing or 2-year Master of Nursing through a university to meet the RN standards for practice. They have more responsibilities than an RN. There are more than 200,000 registered nurses in Australia.  |
|  Enrolled Nurse | Enrolled nurses (ENs) complete a Diploma of Nursing through a vocational education provider, to meet the EN standards for practice. ENs work under the supervision of a registered nurse and cannot act as RN. There are more than 54,100 enrolled nurses in Australia.  |
|  Aboriginal Health Workers | Aboriginal and Torres Strait Islander health workers have completed a Certificate II or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.  |
|  Aboriginal Health Practitioners | Aboriginal and Torres Strait Islander health practitioners have completed an approved program of study (Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice) after registered with the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSHPBA).  |
|  Extended Care Paramedic | Extended Care paramedics (ECPs), also sometimes known as Community paramedics (CPs) or Local Area Assessment and Referral Unit (LAKUs) provide additional primary care skills with the specific goal of avoiding unnecessary transportation for patients to increase efficiency. ECPs are highly skilled clinicians who work collaboratively with other health care professionals to manage and help people in their residence.  |
|  Allied Health Professional | Allied health professionals are health professionals that are not part of the medical, dental or nursing professions. They are university qualified practitioners with specialised expertise in preventing, diagnosing and treating a range of conditions and illnesses. Allied health practitioners often work within a multidisciplinary health team to provide specialised support for different patient needs.  |
|  Mental Health Specialist | Mental health professionals include psychologists, psychiatrists, counselors, occupational therapists and Aboriginal and/or Torres Strait Islander mental health workers.  |
|  Receptionist | The Medical Receptionist is a key member of the practice team, assisting the practice to provide high quality patient-centred clinical care through research-based professional running of the front office and reception, work closely with all members of the practice team to serve our patients and their families maintain good will with our patients and our community.  |
|  Practice Manager | A Practice Manager may have various titles, for example, Chief Executive Officer, Business Manager, Executive Director, or Director. The definition of a Practice Manager is someone who performs all or some of the Practice Management tasks in a healthcare setting. A Healthcare Practice Manager's tasks may include strategic planning, review and implementation of processes in a practice that increase efficiency and contribute to the overall notion of 'excellence in healthcare'. This is achieved using the Australia Association of Practice Management (AAPM) core principles of healthcare practice management, those being: financial management, human resource management, and other services.  |
|  Other | Other roles not defined above. Please provide details.  |

4

OFFICIAL

FOI 26-2939
Document 8

Australian Government
Department of Health, Disability and Ageing

# FY25-26 Uplift Progress Declaration – Lake Haven Medicare UCC

Confirmation of Schedule and Provider contract execution

|  *PHN Schedule executed:* | 11 November 2025  |
| --- | --- |
|  *Provider contract executed:* | 25 November 2025  |
|  *Notes:* | s47(1)(b)  |

s47(1)(b)

s47(1)(b)

OFFICIAL

1

1

OFFICIAL

FOI 26-2939
Document 8

![img-14.jpeg](img-14.jpeg)

**Australian Government**
Department of Health, Disability and Ageing

s47(1)(b)

**Confirmation and sign off**

|  **Commissioner:** | s47F – Executive Manager, Commissioning | 06/02/2026  |
| --- | --- | --- |
|  **Other Comments:**  |   |   |

Medicare UCC – Election Commitment Uplift Progress Declaration
OFFICIAL

2

2

FOI 26-2939
Document 9

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Ageing

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guidance for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should hold current (yearly) Basic Life Support (BLS) or advanced life support (ALS). If a UCC is situated in an area where there is likely to be a delay to emergency hospital care ALS may instead be used as the minimum requirement.

7.6 UCCs will be required to have a clinical director who is responsible for clinical oversight including medical records review, clinical performance review of other staff and adverse event review

1

FOI 26-2939

Document 9

# Medicare UCC - Worforce Data Request

Unport Care Clinic

INSTRUCTIONS: Please review and complete green cells to provide data regarding current workforce for ALL STAFF employed by the Medicare UCC, in roles outlined below. We have assumed 1.0 FTE is equivalent to 38 hours per week. If this differs from the FTE used for rostering by Medicare UCC, please provide details in the comments section.

Peninsula Medicare UCC

|  Medicare UCC Details  |   |
| --- | --- |
|  Commissioner | HNICCPHN  |
|  Medicare UCC | Peninsula  |
|  Opening Hours | 8:30am - 8:30pm Mon - Fri 8:30am - 6:30pm Sat - Sun  |
|  No. of Clinical Areas (Consult / Treatment Rooms) | E.g. 4 standard consult rooms and 1 diagnostic imaging room (x-ray)  |

Peninsula Medicare UCC - Workforce Details

|  Doctor / Medical Practitioners | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent | Details / Commentary  |
| --- | --- | --- | --- |
|  Subcationally Registered GPs |  |  |   |
|  - Prescribed Medical Practitioners |  |  |   |
|  - Other 1 «please specify» |  |  |   |
|  - Other 2 «please specify» |  |  |   |
|  - Other 3 «please specify» |  |  |   |
|  Total Doctors |  |  |   |

|  Nurse Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  - Nurse Practitioner |  |  |   |
|  - Registered Nurse |  |  |   |
|  - Enrolled Nurse |  |  |   |
|  - Other 1 «please specify» |  |  |   |
|  - Other 2 «please specify» |  |  |   |
|  - Other 3 «please specify» |  |  |   |
|  Total Nurses |  |  |   |

|  Admin Staff Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  - Receptionist |  |  |   |
|  - Other 1 «please specify» |  |  |   |
|  - Other 2 «please specify» |  |  |   |
|  - Other 3 «please specify» |  |  |   |
|  Total Administrative Staff |  |  |   |

|  Other Clinical Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent | Details / Commentary  |
| --- | --- | --- | --- |
|  Aboriginal Health Practitioner |  |  |   |
|  Aboriginal Health Worker |  |  |   |
|  Extended Care Paramedic |  |  |   |
|  Allied Health Professionals |  |  |   |
|  Physiotherapist |  |  |   |
|  Mental Health Specialties |  |  |   |
|  - Other 1 «please specify» |  |  |   |
|  - Other 2 «please specify» |  |  |   |
|  - Other 3 «please specify» |  |  |   |
|  - Other 4 «please specify» |  |  |   |
|  - Other 5 «please specify» |  |  |   |
|  Total Other Clinical Workforce |  |  |   |

2

FOI 26-2939
Document 9

# **Medicare UCC - Roster Template**

In accordance with the terms of the UCC, the UCC is not a guarantee of a credit or a credit plan. The UCC is not a guarantee of a credit or a credit plan. The UCC is not a guarantee of a credit or a credit plan.

Please complete this template - 100% or provide a copy of a system government policy, which provides the same form of details. If more, read and respond, click the post. If the form is not the left.

Peninsula Medicare UCC

s47G, s47F

3

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Document 9

## Medicare Urgent Care Clinics - Clinical Workforce Roles and Definitions

|  Medicare Role Type | Description  |
| --- | --- |
|  VR/CP | A occasionally registered General Practitioner (VR/CP) is a CP who has completed Followedup with either The Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM). Those GPs have appropriate qualifications and experience that allow them to be registered as specialists in General Practice.  |
|  Prescribed Medical Practitioner (Including non-VR/GPs) | A prescribed medical practitioner is a medical practitioner who is not a general practitioner, specialist or consultant physician, and who: a. is registered under section 304 of the Act and is practising during the period, and in the location in respect of which the medical practitioner is registered, and insofar as the circumstances specified for paragraph 1844(2)(b) of the Act apply, or b. is covered by an exemption under subsection 1846(2) of the Act; or c. first became a medical practitioner before 1 November 1866.  |
|  Other Medical Practitioners / Doctors | Medical practitioners play a critical role in providing high quality health care for Australians. We often refer to medical practitioners as 'doctors'. They are responsible for: - diagnosing and treating physical and mental diseases, disorders and injuries - recommending preventative action - referring patients to specialists, other health care workers, and social, welfare and support workers. Doctors complete at least 4 years in a university medical school accredited by the Australian Medical Council. This is followed by compulsory 12-month internships to gain general registration. To work as a medical practitioners and specialists in Australia, you must have completed an approved medical course, follow a nationally consistent law that has been passed in all states and territories, follow guidelines and codes of conducts, undertake annual professional development in line with the standards set by your specialist medical college, be registered with the Medical Board of Australia, which regulates the profession and monitors continuing professional development.  |
|  Nurse Practitioner | Nurse practitioners (NPs) are RNs who the NPBA have endorsed as an NP. NPs practice independently in an advanced and extended clinical role, and can prescribe some medicines. There are more than 2,200 nurse practitioners in Australia.  |
|  Registered Nurse | Registered nurses (RNs) complete a 3-year Bachelor of Nursing or 2-year Master of Nursing through a university to meet the RN standards for practice. They have more responsibilities than an RN. There are more than 200,000 registered nurses in Australia.  |
|  Enrolled Nurse | Enrolled nurses (ENs) complete a Diploma of Nursing through a vocational education provider, to meet the EN standards for practice. ENs work under the supervision of a registered nurse and cannot act as RN. There are more than 54,100 enrolled nurses in Australia.  |
|  Aboriginal Health Workers | Aboriginal and Torres Strait Islander health workers have completed a Certificate II or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.  |
|  Aboriginal Health Practitioners | Aboriginal and Torres Strait Islander health practitioners have completed an approved program of study (Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice) after registered with the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSHPBA).  |
|  Emorced Care Paramedic | Extended Care paramedics (ECPs), also sometimes known as Community paramedics (CPs) or Local Area Assessment and Referral Unit (LAKUs) provide additional primary care skills with the specific goal of avoiding unnecessary transportation for patients to increase efficiency. ECPs are highly skilled clinicians who work collaboratively with other health care professionals to manage and help people in their residence.  |
|  Allied Health Professional | Allied health professionals are health professionals that are not part of the medical, dental or nursing professions. They are university qualified practitioners with specialised expertise in preventing, diagnosing and treating a range of conditions and illnesses. Allied health practitioners often work within a multidisciplinary health team to provide specialised support for different patient needs.  |
|  Mental Health Specialist | Mental health professionals include psychologists, psychiatrists, counselors, occupational therapists and Aboriginal and/or Torres Strait Islander mental health workers.  |
|  Receptionist | The Medical Receptionist is a key member of the practice team, assisting the practice to provide high quality patient-centred clinical care through research-based professional running of the front office and reception, work closely with all members of the practice team to serve our patients and their families maintain good will with our patients and our community.  |
|  Practice Manager | A Practice Manager may have various titles, for example, Chief Executive Officer, Business Manager, Executive Director, or Director. The definition of a Practice Manager is someone who performs all or some of the Practice Management tasks in a healthcare setting. A Healthcare Practice Manager's tasks may include strategic planning, review and implementation of processes in a practice that increase efficiency and contribute to the overall notion of 'excellence in healthcare'. This is achieved using the Australia Association of Practice Management (AAPM) core principles of healthcare practice management, those being: financial management, human resource management, and other services.  |
|  Other | Other roles not defined above. Please provide details.  |

4

FOI 26-2939
Document 10

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Ageing

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guideline for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should hold current (yearly) Basic Life Support (BLS) or advanced life support (ALS). If a UCC is situated in an area where there is likely to be a delay to emergency hospital care ALS may instead be used as the minimum requirement.

7.6 UCCs will be required to have a clinical director who is responsible for clinical oversight including medical records review, clinical performance review of other staff and adverse event review

1

FOI 26-2939

Document 10

# Medicare UCC - Worforce Data Request

Unprint
Unprint Core Clinic

INSTRUCTIONS: Please review and complete green cells to provide data regarding current workforce for ALL STAFF employed by the Medicare UCC, in roles outlined below. We have assumed 1.0 FTE is equivalent to 38 hours per week. If this differs from the FTE used for rostering by Medicare UCC, please provide details in the comments section.

Tamworth Medicare UCC

|  Medicare UCC Details  |   |
| --- | --- |
|  Commissioner | HNR/CPHN  |
|  Medicare UCC | Tamworth  |
|  Opening Hours | 12pm - 8pm Mon - Fri 9am - 5pm Sat - Sun  |
|  No. of Clinical Areas (Consult / Treatment Rooms) | E.g. 12 consult rooms, 2 procedure rooms, 3 bed nursing station, 2 triage / patient overflow rooms  |

<< select from drop down

<< select from drop down

<< this will populate once a Medicare UCC is selected, please overwrite if hours are incorrect

<< free text

Tamworth Medicare UCC - Workforce Details

|  Doctor / Medical Practitioners | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Educationally Registered GPs | S47G |  |   |
|  Prescribed Medical Practitioners |  |  |   |
|  Other 1 |  |  |   |
|  Total Doctors |  |  |   |

|  Nurse Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Nurse Practitioner | S47G |  |   |
|  Registered Nurse |  |  |   |
|  Enrolled Nurse |  |  |   |
|  Other 3 |  |  |   |
|  Total Nurses |  |  |   |

|  Admin Staff Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Receptionist | S47G |  |   |
|  Practice Manager |  |  |   |
|  General Manager |  |  |   |
|  Total Administrative Staff |  |  |   |

|  Other Clinical Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Aboriginal Health Practitioner | S47G |  |   |
|  Aboriginal Health Worker |  |  |   |
|  Extended Care Paramedic |  |  |   |
|  Allied Health Professionals |  |  |   |
|  Physiotherapist |  |  |   |
|  Mental Health Specialties |  |  |   |
|  Other 1 |  |  |   |
|  Other 2 |  |  |   |
|  Other 3 |  |  |   |
|  Other 4 |  |  |   |
|  Other 5 |  |  |   |
|  Total Other Clinical Workforce |  |  |   |

2

FOI 26-2939
Document 10

# Medicare UCC - Roster Template

I certify that Medicare records are signed and made except that the Medicare UCC shall be representative of a regular period of expenditure (e.g. the last four months). A separate review indicating that these records is made on all basis.
Please complete the document - http://c.gov/obis-a-cog/ifc/options-generated-review-affairs-provides-free-score-tours-of-death. If you're more are required, call 1-800-223-2123 (or 1-800-223-2124) for the UCC.

Tamworth Medicare UCC

s47G, s47F

![img-15.jpeg](img-15.jpeg)

Released under the Freedom of Information Act 1932 by the Department of Health, Disability and Ageing

3

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Document 10

## Medicare Urgent Care Clinics - Clinical Workforce Roles and Definitions

|  Basic Care Role Type | Description  |
| --- | --- |
|  VR/CP | A decailed by registered General Practitioner (VR/CP) is a CP who has completed Followed up with either The Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM). Those GPs have appropriate qualifications and experience that allow them to be registered as specialists in General Practice.  |
|  Prescribed Medical Practitioner (Including non-VR/GPs) | A prescribed medical practitioner is a medical practitioner who is not a general practitioner, specialist or consultant physician, and who: a. is registered under section 304 of the Act and is practising during the period, and in the location in respect of which the medical practitioner is registered, and insofar as the circumstances specified for paragraph 1844(2)(b) of the Act apply, or b. is covered by an exemption under subsection 1846(2) of the Act; or c. first became a medical practitioner before 1 November 1966.  |
|  Other Medical Practitioners / Doctors | Medical practitioners play a critical role in providing high quality health care for Australians. We often refer to medical practitioners as 'doctors'. They are responsible for: - diagnosing and treating physical and mental diseases, disorders and injuries - recommending preventative action - referring patients to specialists, other health care workers, and social, welfare and support workers. Doctors complete at least 4 years in a university medical school accredited by the Australian Medical Council. This is followed by compulsory 12-month internships to gain general registration. To work as a medical practitioners and specialists in Australia, you must have completed an approved medical course, follow a nationally consistent law that has been passed in all states and territories, follow guidelines and codes of conducts, undertake annual professional development in line with the standards set by your specialist medical college, be registered with the Medical Board of Australia, which regulates the profession and monitors continuing professional development.  |
|  Nurse Practitioner | Nurse practitioners (NPs) are RNs who the NPBA have endorsed as an NP. NPs practice independently in an advanced and extended clinical role, and can prescribe some medicines. There are more than 2,200 nurse practitioners in Australia.  |
|  Registered Nurse | Registered nurses (RNs) complete a 3-year Bachelor of Nursing or 2-year Master of Nursing through a university to meet the RN standards for practice. They have more responsibilities than an RN. There are more than 200,000 registered nurses in Australia.  |
|  Enrolled Nurse | Enrolled nurses (ENs) complete a Diploma of Nursing through a vocational education provider, to meet the EN standards for practice. ENs work under the supervision of a registered nurse and cannot act as RN. There are more than 54,100 enrolled nurses in Australia.  |
|  Aboriginal Health Workers | Aboriginal and Torres Strait Islander health workers have completed a Certificate II or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.  |
|  Aboriginal Health Practitioners | Aboriginal and Torres Strait Islander health practitioners have completed an approved program of study (Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice) after registered with the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSHPBA).  |
|  Emended Care Parameter | Extended Care parameters (ECPs), also sometimes known as Community parameters (CPs) or Local Area Assessment and Referral Unit (LAKUs) provide additional primary care skills with the specific goal of avoiding unnecessary transportation for patients to increase efficiency. ECPs are highly skilled clinicians who work collaboratively with other health care professionals to manage and help people in their residence.  |
|  Allied Health Professional | Allied health professionals are health professionals that are not part of the medical, dental or nursing professions. They are university qualified practitioners with specialised expertise in preventing, diagnosing and treating a range of conditions and illnesses. Allied health practitioners often work within a multidisciplinary health team to provide specialised support for different patient needs.  |
|  Mental Health Specialist | Mental health professionals include psychologists, psychiatrists, counselors, occupational therapists and Aboriginal and/or Torres Strait Islander mental health workers.  |
|  Receptionist | The Medical Receptionist is a key member of the practice team, assisting the practice to provide high quality patient-centred clinical care through research-based professional running of the front office and reception, work closely with all members of the practice team to serve our patients and their families maintain good will with our patients and our community.  |
|  Practice Manager | A Practice Manager may have various titles, for example, Chief Executive Officer, Business Manager, Executive Director, or Director. The definition of a Practice Manager is someone who performs all or some of the Practice Management tasks in a healthcare setting. A Healthcare Practice Manager's tasks may include strategic planning, review and implementation of processes in a practice that increase efficiency and contribute to the overall notion of 'excellence in healthcare'. This is achieved using the Australia Association of Practice Management (AAPM) core principles of healthcare practice management, those being: financial management, human resource management, and other services.  |
|  Other | Other roles not defined above. Please provide details.  |

4

FOI 26-2939
Document 11

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Ageing

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guideline for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should hold current (yearly) Basic Life Support (BLS) or advanced life support (ALS). If a UCC is situated in an area where there is likely to be a delay to emergency hospital care ALS may instead be used as the minimum requirement.

7.6 UCCs will be required to have a clinical director who is responsible for clinical oversight including medical records review, clinical performance review of other staff and adverse event review

1

FOI 26-2939

Document 11

# Medicare UCC - Worforce Data Request

Unprint
Unprint Care Clinic

INSTRUCTIONS: Please review and complete green cells to provide data regarding current workforce for ALL STAFF employed by the Medicare UCC, in roles outlined below. We have assumed 1.0 FTE is equivalent to 38 hours per week. If this differs from the FTE used for rostering by Medicare UCC, please provide details in the comments section.

Albury Medicare UCC

|  Medicare UCC Details  |   |
| --- | --- |
|  Commissioner | Murray, PHN  |
|  Medicare UCC | Albury  |
|  Opening Hours | 8:30am - 5:00pm Mon-Fri 10am - 2pm Sat - Sun  |
|  No. of Clinical Areas (Consult / Treatment Rooms) | 2 standard consultation rooms plus procedure room with capacity for 2 patients.  |

Albury Medicare UCC - Workforce Details

|  Doctor / Medical Practitioners | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent | Details / Commentary  |
| --- | --- | --- | --- |
|  Educationally Registered GPs | $47G |  |   |
|  Prescribed Medical Practitioners |   |  |   |
|  Other 1 |   |  |   |
|  Other 2 |   |  |   |
|  Other 3 |   |  |   |
|  Total Doctors |   |  |   |

|  Nurse Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Nurse Practitioner | $47G |  |   |
|  Registered Nurse |   |  |   |
|  Enrolled Nurse |   |  |   |
|  Other 1 |   |  |   |
|  Other 2 |   |  |   |
|  Other 3 |   |  |   |
|  Total Nurses |   |  |   |

|  Admin Staff Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Receptionist | $47G |  |   |
|  Practice Manager |   |  |   |
|  Other 2 |   |  |   |
|  Other 3 |   |  |   |
|  Total Administrative Staff |   |  |   |

|  Other Clinical Workforce | Headcount - Number of employees | Full Time Equivalent (FTE) - 1.0 FTE equivalent to 38 hours per week | Details / Commentary  |
| --- | --- | --- | --- |
|  Aboriginal Health Practitioner | $47G |  |   |
|  Aboriginal Health Worker |   |  |   |
|  Extended Care Paramedic |   |  |   |
|  Allied Health Professionals |   |  |   |
|  Physiotherapist |   |  |   |
|  Mental Health Specialties |   |  |   |
|  Other 1 |   |  |   |
|  Other 2 |   |  |   |
|  Other 3 |   |  |   |
|  Other 4 |   |  |   |
|  Other 5 |   |  |   |
|  Total Other Clinical Workforce |   |  |   |

2

FOI 26-2939
Document 11

# **Medicare UCC - Roster Template**

In accordance with the Federal and State laws, the UCC has been issued to the Medicare UCC. It is not a representation of a legal or financial instrument, e.g., the law, law, and law. It is a legal or financial instrument that is not a representation of a legal or financial instrument. The UCC has been issued to the Medicare UCC. It is not a representation of a legal or financial instrument, e.g., the law, law, and law.

Albury Medicare UCC

s47G, s47F

![img-16.jpeg](img-16.jpeg)

Released under the Freedom of Information Act 1982 by the Department of Health, Disability and Ageing

3

FOI 26-2939  
Document 11

## Medicare Urgent Care Clinics - Clinical Workforce Roles and Definitions

|  Basic Care Role Type | Description  |
| --- | --- |
|  VR/CP | A decalcifiedly registered General Practitioner (VR/CP) is a CP who has completed Followedup with either The Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM). Those GPs have appropriate qualifications and experience that allow them to be registered as specialists in General Practice.  |
|  Prescribed Medical Practitioner (Including non-VR/GPs) | A prescribed medical practitioner is a medical practitioner who is not a general practitioner, specialist or consultant physician, and who: a. is registered under section 304 of the Act and is practising during the period, and in the location in respect of which the medical practitioner is registered, and insofar as the circumstances specified for paragraph 1844(2)(b) of the Act apply, or b. is covered by an exemption under subsection 1848(2) of the Act; or c. first became a medical practitioner before 1 November 1866.  |
|  Other Medical Practitioners / Doctors | Medical practitioners play a critical role in providing high quality health care for Australians. We often refer to medical practitioners as 'doctors'. They are responsible for: - diagnosing and treating physical and mental diseases, disorders and injuries - recommending preventative action - referring patients to specialists, other health care workers, and social, welfare and support workers. Doctors complete at least 4 years in a university medical school accredited by the Australian Medical Council. This is followed by compulsory 12-month internships to gain general registration. To work as a medical practitioners and specialists in Australia, you must have completed an approved medical course, follow a nationally consistent law that has been passed in all states and territories, follow guidelines and codes of conducts, undertake annual professional development in line with the standards set by your specialist medical college, be registered with the Medical Board of Australia, which regulates the profession and monitors continuing professional development.  |
|  Nurse Practitioner | Nurse practitioners (NPs) are RNs who the NPBA have endorsed as an NP. NPs practice independently in an advanced and extended clinical role, and can prescribe some medicines. There are more than 2,200 nurse practitioners in Australia.  |
|  Registered Nurse | Registered nurses (RNs) complete a 3-year Bachelor of Nursing or 2-year Master of Nursing through a university to meet the RN standards for practice. They have more responsibilities than an RN. There are more than 200,000 registered nurses in Australia.  |
|  Enrolled Nurse | Enrolled nurses (ENs) complete a Diploma of Nursing through a vocational education provider, to meet the EN standards for practice. ENs work under the supervision of a registered nurse and cannot act as RN. There are more than 54,100 enrolled nurses in Australia.  |
|  Aboriginal Health Workers | Aboriginal and Torres Strait Islander health workers have completed a Certificate II or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.  |
|  Aboriginal Health Practitioners | Aboriginal and Torres Strait Islander health practitioners have completed an approved program of study (Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice) after registered with the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSHPBA).  |
|  Extended Care Paramedics | Extended Care paramedics (ECPs), also sometimes known as Community paramedics (CPs) or Local Area Assessment and Referral Unit (LAKUs) provide additional primary care skills with the specific goal of avoiding unnecessary transportation for patients to increase efficiency. ECPs are highly skilled clinicians who work collaboratively with other health care professionals to manage and help people in their residence.  |
|  Allied Health Professional | Allied health professionals are health professionals that are not part of the medical, dental or nursing professions. They are university qualified practitioners with specialised expertise in preventing, diagnosing and treating a range of conditions and illnesses. Allied health practitioners often work within a multidisciplinary health team to provide specialised support for different patient needs.  |
|  Mental Health Specialist | Mental health professionals include psychologists, psychiatrists, counselors, occupational therapists and Aboriginal and/or Torres Strait Islander mental health workers.  |
|  Receptionist | The Medical Receptionist is a key member of the practice team, assisting the practice to provide high quality patient-centred clinical care through research-based professional running of the front office and reception, work closely with all members of the practice team to serve our patients and their families maintain good will with our patients and our community.  |
|  Practice Manager | A Practice Manager may have various titles, for example, Chief Executive Officer, Business Manager, Executive Director, or Director. The definition of a Practice Manager is someone who performs all or some of the Practice Management tasks in a healthcare setting. A Healthcare Practice Manager's tasks may include strategic planning, review and implementation of processes in a practice that increase efficiency and contribute to the overall notion of 'excellence in healthcare'. This is achieved using the Australia Association of Practice Management (AAPM) core principles of healthcare practice management, those being: financial management, human resource management, and other services.  |
|  Other | Other roles not defined above. Please provide details.  |

4

FOI 26-2939
Document 12

# Medicare Urgent Care Clinics - Information Request

## Instructions

Please complete one excel file for each Medicare UCC commissioned

This information request template has been set-up to seek the following inputs:

1. **Workforce Data** - Please provide details of the CURRENT workforce composition employed by the Medicare UCC (headcount and FTE). **MANDATORY COMPLETION**
2. **Roster Template** - Please provide a recent four-week roster that is representative of regular operations (e.g. last four weeks). **TEMPLATE GUIDANCE ATTACHED**

The template provided outlines the level of detail required. A system generated roster from the clinic's rostering system is acceptable provided it captures the same level of detail as outlined in the attached template (i.e. includes the start and end time of each shift and the role of the clinician).

## Medicare UCCs Operational Guidance

The Medicare Urgent Care Clinics (Medicare UCC) Operational Guidance has been developed by the Australian Government in consultation with state and territory governments. They outline the scope and minimum services to be offered at Medicare UCCs and will be reviewed on a regular basis.

See below for an excerpt from the Medicare UCC Operational Guidance as it relates to Staffing.

Medicare UCC Operational Guidance | Australian Government Department of Health and Ageing

### 7. Staffing

7.1 UCCs will be GP led, with staffing mix based on availability, local need and context.

7.2 UCCs will require sufficient staff on-site during UCC hours of operation in order to meet the core functions and operational parameters of a UCC and the competencies outlined in 7.4, in a clinically safe environment.

7.2.1 In general, minimal staffing will include a doctor, registered nurse (RN) and a receptionist, where the doctor is a vocationally registered GP and both the doctor and RN have further skills in urgent care and emergency management.

7.2.2 The staffing mix may include, but is not limited to, administrative staff, other suitably qualified medical practitioners, nurse practitioners, extended care paramedics, allied health and Aboriginal Health Practitioners.

7.3 Approval for a staffing mix that differs from 7.2.1 will require the UCC to demonstrate how they will still meet core functional requirements and operational parameters (as outlined in section 1) and clinical safety requirements.

7.4 A UCC shift should be staffed during all hours of operation to ensure they are able to meet functional requirements and operational parameters (as outlined in Section 1). This includes ensuring the following competencies are covered.

- Receptionist first aid (receptionists shall have a documented guidance for identifying life threatening conditions)
- Clinical use of radiology
- Clinical use of ECGs
- IV cannulation
- Plastering
- Wound care (including suturing and gluing)
- Minor burns management
- Treatment of musculoskeletal injuries including fractures where reduction is not required
- Urinary catheter management
- Identification and management of potentially life-threatening problems whilst patients await transfer to hospital (as per 1.5)
- Infection control practices for sterilization and disinfection, for personnel responsible for managing infection control

7.5. All clinical staff members should ho...