Documents Relating To Reports Made To The ACCC About Wix.com Australia Pty Ltd During The 2023-2024 Financial Year.

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The ACCC received a consumer complaint in July 2023 regarding Wix.Com Australia Pty Ltd's imposition of a 2.9% credit and debit card processing fee on customers using Wix payment facilities. The complaint was submitted via web form and classified as a consumer protection matter concerning excessive surcharging and unfair sales practices. The case was logged as reference REF4260983 and tracked internally through the ACCC's complaint management system. A task was assigned on 4 August 2023 noting no response had been provided by that date. The complaint status was subsequently marked as cancelled on 1 October 2024. The disclosure does not detail any investigation outcomes, enforcement action, or regulatory determination resulting from this report.