Department of Health, Disability and Ageing
FOI 26-2618 – Medical Practitioners – Non-Referred MBS Telehealth Services Fact Sheet
Summary
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This factsheet outlines Medicare Benefits Schedule (MBS) telehealth service changes effective 1 November 2025 for non-referred medical practitioner consultations via video and phone. Key changes include expanded patient access through MyMedicare registration, removing the requirement that patients use their "eligible telehealth practitioner" if accessing services through their registered practice. Mental health treatment plan (MHTP) review and ongoing consultation items are being discontinued for telehealth, with general attendance items substituted; MHTP services now require in-person provision at the registered practice or by the patient's usual practitioner. Chronic Condition Management (CCM) items no longer require the eligible telehealth practitioner criteria but mandate MyMedicare-registered patients access services through their registered practice. Focused psychological strategies by GPs remain exempt from eligibility criteria. All services require clinical safety assessment and informed financial consent from patients regarding fees and out-of-
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