FOI 25-0166 LD – Uber Accountability Reports

Written by Claude Haiku 4.5 from the extracted text on 27 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This FOI release concerns Home Care Package (HCP) funding policy regarding acceptable transport modes for aged care clients. A community forum discussion from April 2023 clarifies that Uber and other rideshare services are explicitly excluded from HCP-funded transportation, with providers instead directed to use taxi vouchers through CabCharge. The Department and Aged Care Quality and Safety Commission determined that rideshare services do not align with provider obligations under the Accountability Principles 2014. The rationale emphasizes that taxi services—particularly maxi taxis with wheelchair accessibility—provide better accountability through named cards and journey tracking via the CabCharge portal, ensuring funds support assessed care needs documented in care plans. The release includes internal departmental correspondence from April 2023 regarding media inquiries about the Uber policy.