Documents In Relation To The Removal Of Officer Names From Departmental Correspondence ​

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From 1 July 2025, the Department of Home Affairs removed immigration officer names from departmental correspondence signature blocks as a personal safety mitigation measure. The change applies to visa and citizenship-related correspondence templates across onshore and offshore program delivery, with limited exceptions for specialised citizenship templates including Approval of Citizenship by Conferral, Citizenship Appointment Letters, and offshore appointment letters, which retain Assistant Secretary titles and position numbers. Clients will receive identical correspondence content without visibility of processing officer names, with no requirement for special client notification of this procedural change. Staff were directed to email concerns about implementation issues to designated departmental contacts.