Standard Operating Procedure - Biometric Information In The Client Search Portal ​

Written by Claude Haiku 4.5 from the extracted text on 28 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This standard operating procedure governs use of biometric information within Home Affairs' Client Search Portal (CSP), the system used for visa and citizenship processing. The document establishes protocols for biometric enrolments, automated matching processes, and interpretation of biometric match indicators (BMIs) coded by color status: green for matches, amber for pending results, and red for adverse matches. It details procedures for handling biometric interactions linked to visa applications, matching results disclosure, and natural justice considerations when adverse biometric information affects applicants. The SOP addresses specific operational scenarios including visa type changes, incorrect enrolment assignment, consent issues, and duplicate detection through biometric comparison. Additional sections cover citizenship enrolments, the offshore biometrics program, and integration with the Central Names Index within CSP. The procedure establishes accountabilities for Identity and Biometrics Forensic Services staff responsible for biometric data management and decision-making in visa processing.