Ministerial Submission -MS23-001856 - Claim For Compensation For Detriment Caused By Defective Administration (ccda) ​

Written by Claude Haiku 4.5 from the extracted text on 28 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

A ministerial submission from November 2023 considers a compensation claim under the Scheme for Compensation for Detriment caused by Defective Administration (CDDA). The applicant alleges the Department's Visa Entitlement Verification Online (VEVO) system incorrectly displayed that they did not hold a valid visa, resulting in airline boarding refusal. The applicant was stranded for five nights and incurred expenses for flight rebooking and accommodation. The Minister was presented with two recommendations: approve compensation for one component of the claim based on defective administration causing demonstrable detriment, and decline compensation for a second component deemed non-compensable under CDDA guidelines. The submission references the Resource Management Guide No. 409 and an August 2022 instrument of authorisation delegating CDDA approval authority to departmental officers within specified monetary limits. The Minister signed approval on 3 November 2023 with