Roles And Responsibilities Of Staff Processing Refugee And Humanitarian Visa-Onshore Delivery Team (xb Offshore Taskforce) Applications And Processing Guidelines

Written by Claude Haiku 4.5 from the extracted text on 28 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The Department of Home Affairs released a position description for an APS3 Administrative Officer within the Onshore Delivery Team (ODT), located in Parramatta under the Refugee Humanitarian & Settlement Division. The ODT processes Community Support Program (CSP) and Certified LEE caseload applications as part of Australia's Refugee and Humanitarian Program, specifically handling XB visa applications. Key duties include registering and validating new applications, triaging cases into priority 'single processing' or general handling streams, identifying complex or sensitive matters for escalation, issuing acknowledgment letters within timeframes, managing mail operations, and responding to client enquiries via email and telephone. Officers work under general supervision to perform data capture and service delivery functions using departmental systems, requiring knowledge of relevant legislation and policy governing protection visa assessment and applicant registration procedures.