Documents Regarding Complaint.

Written by Claude Haiku 4.5 from the extracted text on 28 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The Australian Energy Infrastructure Commissioner reviewed an Energy and Water Ombudsman NSW (EWON) complaint regarding EnergyCo's New England Renewable Energy Zone (REZ) communications. The complaint alleged that EnergyCo's advertisement of an 8 GW network capacity without disclosing the anticipated 17 GW generation capacity was misleading and lacked transparency. The Commissioner's response found EnergyCo's explanation largely reasonable given the REZ's early development stage, noting that generation capacity figures are subject to change and that project information is publicly available via their website and interactive map. However, the Commissioner identified concerns about digital accessibility and the absence of generation capacity data in the project list. Regarding community provision of indicative generation capacity before the Access Scheme declaration, the Commissioner advised deferring disclosure until a clearly defined, publicly accessible timeline for the Access Scheme process was established, anticipating an upcoming consultation paper would clarify the process.