Services Australia’s Submission To The Attorney-General’s Department’s Automated Decision-Making Review Between 1 February - 1 March 2025.

Written by Claude Haiku 4.5 from the extracted text on 1 Mar 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

Services Australia submitted a formal response to the Attorney-General's Department's consultation on automated decision-making (ADM) frameworks in government service delivery, dated February 2025. The submission, endorsed by Services Australia's Chief Customer Officer, addresses legal risk considerations in ADM and advocates for developing a cohesive national framework. Services Australia partnered with the Department of Social Services and Department of Health and Aged Care to highlight current challenges and complexities arising from the lack of consistent legal standards governing automated decisions. The agency proposes moving beyond adapting traditional administrative law—designed for human decision-making—toward developing new safeguards specifically suited to computer-based decision systems. Services Australia expressed interest in collaborative "blue sky" policy discussions with the Attorney-General's Department and broader stakeholders to develop forward-thinking approaches. Significant portions of the email are redacted under section 22(1) (personal information) and section 42(1) (legal professional privilege), limiting visibility of specific policy proposals and advice contained in attached consultation response documents.