Documents Related To Australian Defence Force Complaints Process 1417/25/26 – Documents

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This release contains Chapter 4 of the Defence Health Manual covering the Australian Defence Force's healthcare complaints and compliments management system. The document outlines the policy framework for ADF Service Chiefs and the Surgeon General to receive and review healthcare feedback from members, with guidance on receipt, assessment, investigation, and reporting procedures. The policy applies across all Defence health services including deployments and exercises, but explicitly excludes clinical incidents, disciplinary matters, workplace grievances, fraud allegations, and work health and safety incidents, which are managed under separate policies. The framework emphasizes resolving complaints at the lowest appropriate level while maintaining Defence values. Minimal redactions are visible (sections marked s47E(d)), and the document references related procedures in Defence Health Manual Level 3 Part 1 Chapter 5. No specific cost, timeline, or program details are disclosed.