Documents Regarding Departmental ICT Documents.

Written by Claude Haiku 4.5 from the extracted text on 27 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The Department of Industry, Science and Resources released its Incident Management Framework, an internal ICT operational document outlining procedures for detecting, responding to, and resolving information and communication technology incidents. The framework establishes roles and responsibilities for incident management staff, defines incident severity classifications, and specifies service level agreements for communication and resolution timelines. It covers major incident management processes, post-incident reviews, problem and knowledge management, and reporting procedures. The document is intended for internal staff and vendors involved in incident management functions, with an annual review schedule. The framework aims to minimize operational disruption, reduce downtime, and maintain business continuity by providing structured coordination across the department's ICT incident response lifecycle.