Correspondence with Qantas

Written by Claude Haiku 5.5 from the extracted text on 21 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This FOI release contains a single item of correspondence dated 16 June 2023 from Qantas Chief Executive Alan Joyce to ACCC Chair Gina Cass-Gottlieb, responding to her letter of 2 June 2023 about the expiry of COVID-19 flight credits booked between the start of the pandemic and 30 September 2021. Qantas argues that the 31 December 2023 expiry is needed to drive customer action and says the outstanding balance has fallen from $2 billion to $800 million. It describes extended travel dates, monthly reminders, media appeals, a Find My Credit tool and direct refund outreach. It says a refund is available to customers who were auto-credited, and it proposes a possible six-month extension for refund requests after the deadline. It also says customer-initiated credits cannot reliably be extended beyond 31 December 2023 for technical reasons. No enforcement action, penalty or formal ACCC finding appears in the release.