Compilation of FOI Documents including: 2023/2024 Comcare Licensee Audit Reserve Bank of Australia: Claims Management System Review/Audit 2023/2024 Comcare Licensee Audit Reserve Bank of Australia:…

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The release comprises a compilation of Comcare documents concerning the Reserve Bank of Australia (RBA), a self-insured licensee under the Safety, Rehabilitation and Compensation Act 1988. It includes two BRM Risk Management licensee audits for 2023/2024, one covering claims management and one covering rehabilitation management, both based on fieldwork in late March and early April 2024 and dated 30 July 2024. The RBA's claims were handled by Australia Post under a contract that ended in June 2024, with Comcare taking over from July 2024. The claims audit examined seven claim files and 31 criteria, finding no non-conformances, three observations and a 100 per cent conformance rating. The rehabilitation audit assessed 27 criteria, finding 24 conforming with nine observations and three criteria not able to be verified. Observations included an unsigned policy, no documented procedure for dependants' payments, and late incapacity determinations. The release also includes claims data and references to Comcare claims manual content. Portions of the material are redacted under sections 47E(c), 47F and 47G, and 11C(1)(a) of the FOI Act.