Section 17 document: number of complaints regarding lack of response, lack of engagement and timeliness for the period of 1 January 2022

Written by Claude Haiku 5.5 from the extracted text on 20 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The released document is a Comcare data table titled "Section 17 document - Information provided by Claims, Complaints and Feedback", covering complaints about lack of response, lack of engagement and timeliness from 2022 to 2025 (2025 partial year). It lists nine complaint categories by year, including "Contact Not Returned Written", "Failure to Follow Up", "Perceived Delays in Outcome" and "Timeliness". Annual subtotals are 74 (2022), 89 (2023), 115 (2024) and 94 (2025), with a total of 372 complaints. The largest 2025 category is Timeliness, at 57 complaints, up from 11 in 2024. The table does not name employers, workplaces or claimants, and it does not show the access decision or any exemptions applied.