Spreadsheets or documents containing 10 years worth of various FWO data and information

Written by Claude Haiku 5.5 from the extracted text on 20 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This FOI release (IA-2556, released 11 August 2025) comprises spreadsheets and extracts covering roughly ten years of Fair Work Ombudsman telephone helpline data. It includes monthly staffing figures by APS and executive classification and employee benefits costs for the Infoline branch, which was renamed Customer Services and later Advice and Education, with ASL levels recorded from June 2016 to June 2025. Other material includes daily average speed-of-answer logs for 2018 to 2025, call-back counts totalling 37,849 across the period, and a series of daily call-volume logs. Some entries record wait times of over 30 minutes in later years. The release also contains an internal office-access notice for 18 March 2020 and a 2022 public review, with a note on internal communications. The release was partly redacted under s22 as irrelevant information. No employers, underpayment amounts or enforcement outcomes are identified.