NDIS Quality and Safeguards Commission

A request was made for an internal review of FOI (213) 25/26 - 4. The original FOI scope was: Documents relating to the management of the system issue that occurred over the weekend 20-21 June 2026…

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A request was made for an internal review of FOI (213) 25/26 - 4. The original FOI scope was: Documents relating to the management of the system issue that occurred over the weekend 20-21 June 2026 during which individuals may have received multiple emailsnoreply@ndiscommission.gov.au. The number of emails that were sent with the subject line: NDIS Commission Compliant Issue Report Confirmation or Compliant Issue Report Acknowledgement. The oldest date of complaint in which the email was sent in error during the migration of closed complaints. Documents relating to the system environment

NDISC IR 2 26/27 (1) Released Web page

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This release concerns an internal review of FOI request (213) 25/26 - 4 to the NDIS Commission. The original request sought documents about the management of a system issue over the weekend of 20-21 June 2026, when individuals may have received multiple emails from the noreply address with the subject lines "NDIS Commission Compliant Issue Report Confirmation" or "Compliant Issue Report Acknowledgement". It also sought the number of such emails sent, the oldest complaint date affected by an error during the migration of closed complaints, and documents on the system environment. The document provided is the internal review request itself, not the underlying records. Partial access was granted to two documents, but the text does not identify those documents or the exemptions applied (such as s 47F, s 47G or s 47C), so the email counts and migration details cannot be confirmed from this release.

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