Telehealth policy for permanent impairment assessments

Written by Claude Haiku 5.5 from the extracted text on 21 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This release is a single internal DVA medical investigations guidance page on telehealth, last updated 12 December 2025, titled "Telehealth policy for permanent impairment assessments". It covers the use of telephone or video consultations in compensation assessments, with reference to the Coordinated Client Support Program and Medical Advisory Committee (MAC) advice. The guidance states that telehealth should generally be a last resort and used only where a physical examination is not necessary, noting that most impairment assessments require objective examination to confirm reported impairment and apportionment. It says telepsychiatry is generally appropriate, musculoskeletal assessments are rarely suitable, and GP telehealth for DVA paperwork may be reasonable where there is an established longitudinal relationship. The page contains no statistics, costs or contract details, and no exemptions under s 47F, s 47C or s 47G are apparent on the face of the document.