Triage and Connect - Intranet Extract and Statement of Principals - Working with Serving Members

Written by Claude Haiku 5.5 from the extracted text on 21 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The release comprises two DVA intranet and internal guidance documents on the Triage and Connect service, part of the Client Support Program under the Coordinated Client Support Branch. The first is an intranet extract describing Triage and Connect as a single referral point for clients with complex or high-risk circumstances, with referrals now made through the Single View of Person (SVoP) system after the old SharePoint link closed on 31 January 2025, and initial contact targeted within five working days. The second is the Working with Serving Members Guide (version 1.2, endorsed 2025), covering full-time serving members and Reservists, their families, referral pathways and support lines. No quantified data on referral volumes or waiting times is included. Limited redactions appear under s 47E (certain operational and contact details) and s 47F (personal privacy, including names of staff approving the guide).