Open Arms After Hours Call Data - 2025

Written by Claude Haiku 5.5 from the extracted text on 21 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This FOI decision record (LEX 82265, dated 19 May 2026) responds to a request for 2025 data on the Open Arms after-hours counselling service. The release contains three figures only: 14,239 calls received, an average call abandonment rate of 7.38 per cent, and an average call wait time of 59 seconds. The document is a short data summary rather than a briefing or policy paper. It does not identify any exemptions, withheld material, or the period covered beyond the calendar year 2025, and it does not describe any service changes, contracts or recommendations.