changes to government policy or legislation identified for action because of complaints filed between 1 January 2020 and 5 May 2026

Written by Claude Haiku 5.5 from the extracted text on 21 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The release is a single data table from the ACQSC covering complaints filed between 1 January 2020 and 5 May 2026. It lists 14 rows, each identifying a government policy or piece of legislation, the change identified, and a complaint number. The policies cited include Higher Everyday Living Fee (HELF), Home Care Package (HCP) grandfathered arrangements, Refundable Accommodation Deposit (RAD), User Rights Principles, the 24/7 registered nurse requirement, AT-HM scheme funding, and WA privacy legislation. Every row records that the change was prompted by ACQSC contact with the provider, and that neither the Department of Health nor the Government was advised of the changes. Complaint numbers are given as partial identifiers, and the table does not name providers or services. No exemptions are noted on the face of the release, and the table contains no incident counts or enforcement dates. A caveat notes that outcome categories are assigned by officers and may be misclassified.