aggregated statistics on complaints received by the Aged Care Quality and Safety Commission

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This FOI release (FOI 2026.087, released 29 April 2026) comprises aggregated data tables on complaints received by the Aged Care Quality and Safety Commission. It covers complaints from 1 January 2020 to 31 October 2025, showing 57,960 distinct complaints, with Residential care (35,497) and Home Care Packages (19,508) the largest care types. Annual totals rose from 9,334 in 2020 to a peak of 10,130 in 2024. Status tables show 57,736 closed at finalisation. A second set covers 1 November to 31 December 2025, recording 2,554 complaints (1,200 residential, 1,354 non-residential), with 2,101 resolved. No named providers, individuals or exemptions under ss 47F, 47G or 47C are shown in the tables.