Access to Approach To Market documents for ATM ID: 2021/22-AI-002

Written by Claude Haiku 5.5 from the extracted text on 22 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The release comprises tender documentation for a Request for Tender for Contact Centre Services 2022, issued by AusIndustry within the Department of Industry, Science, Energy and Resources (ATM ID 2021/22-AI-002). The released material includes the Statement of Requirements (Attachment 1), covering contract management under a Deed of Standing Offer, accreditation and security standards (including Baseline security clearance for personnel with access to sensitive information), contact centre operations and hours, customer service representative skills and training, customer relationship management and cloud hosting, which must be in Australian data centres, contact handling, service levels and service credits, reporting, and transition-in and transition-out obligations. A further excerpt from the Deed of Standing Offer for the Provision of Services (Version 1, July 2014) covers termination, dispute resolution through mediation, and confidentiality schedules. The excerpts contain no quantified budgets, program allocations, internal assessment notes or disagreements between options, and the clauses shown are largely standard procurement terms.