Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
Documents Regarding Concerns About The Ability Of Samsung And Other Mobile Devices To Ring 000 (triple Zero) And Connect With Emergency Services, Including Any Assessment About The Total Number Of…
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Documents Regarding Concerns About The Ability Of Samsung And Other Mobile Devices To Ring 000 (triple Zero) And Connect With Emergency Services, Including Any Assessment About The Total Number Of Affected Phones Currently Being Used By Australian Customers For The Timeframe 20 October 2025 To 19 November 2025. Documents Regarding Concerns About The Impact On The Public's Ability To Ring 000 (triple Zero) Related To The Shutdown Of 3G Mobile Networks, Including Any Letters, Submissions, Reports, Assessments, Call Logs Or Meeting Minutes For The Time Period 20 October 2025 To 19 November 2025.
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During October 2025, the Department of Infrastructure received internal communications from Telstra regarding critical issues with Samsung and TPG mobile devices' ability to connect to emergency services (000) following 3G network shutdowns. A Telstra briefing on 20 October 2025 identified that approximately 27,000 customers with pre-November 2021 Samsung devices on TPG networks lacked available firmware fixes to resolve the problem. The disclosure reveals technical details showing TPG's network settings had forced certain Samsung devices to rely exclusively on 3G for emergency calls, creating a vulnerability as 3G infrastructure was being decommissioned. Government officials, including parliamentary representatives, were briefed on the device compatibility issue and the need for immediate customer communication regarding affected handsets.
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