CTM KPI Reports For 2025

Written by Claude Haiku 4.5 from the extracted text on 27 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

CTM KPI performance reports for the first quarter of 2025 show mixed operational outcomes for a whole-of-government travel management service. System availability exceeded targets, with phone and email at 100% uptime and online booking tool exceeding 99.9%. Data reporting accuracy improved from one error in January to none by March, though timeliness only met service level agreements from March onwards. Portal request responsiveness degraded, with days exceeding 24-hour response windows increasing from two in January to seven in March, despite growing offline change volumes (3,902 to 6,371 requests). Issue management and administration fee collection operated at full compliance. Live chat and booking confirmation KPIs remained unestablished during the reporting period.