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SA
Services Australia
Released
LEX 92054
21 pages
PDF
The release comprises the opening pages of a myGov app privacy notice (21 pages) and a Detailed Business User Stories Specification (DBUSS) for the "Further Advancing myGov" project, version 1.3, dated March 2026. The specification proposes a single-source approach so that…
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SA
Services Australia
Released
LEX 91523
5 pages
PDF
This FOI release is an extract of an operational procedure from Services Australia (formerly the Department of Human Services) on using the myGov Linking Application, a staff tool that helps customers satisfy proof of identity and proof of record ownership requirements so a…
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SA
Services Australia
Released
LEX 92248
21 pages
PDF
This FOI release is a 21-page internal schedule of core job titles and classifications used under the APS Commission Strategic Commissioning Framework (FOI/LEX 92248), released in full. It lists roles grouped by APS, EL, SES and other classification levels, covering the 2024 to…
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SA
Services Australia
Released
LEX 91601
18 pages
PDF
This FOI release is a single 18-page register titled Legal Compliance and Remediation Program active issues, current as at 30 June 2026, released in full. It lists open compliance and remediation issues across Services Australia-administered programs and several other agencies…
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SA
Services Australia
Released
LEX 91606
133 pages
PDF
This FOI release from Services Australia comprises seven operational documents (one released in full, six in part) concerning Disability Support Pension (DSP) customers who wish to travel or move overseas under the "no future work capacity" (NWC) portability provisions. The…
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SA
Services Australia
Released
LEX 91814
4 pages
PDF
The release comprises four pages of financial tables from Services Australia relating to FOI request LEX 91814, covering the Welfare Payment Infrastructure Transformation (WPIT) program and the Enhanced myGov platform redevelopment. The WPIT material sets out funding by tranche…
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SA
Services Australia
Released
LEX 91868
48 pages
PDF
This Services Australia operational blueprint (LEX 91868), released in part on 6 July 2026, sets out how Centrelink staff assess and record lump sum payments for income test purposes, effective from 20 April 2026. It distinguishes remunerative lump sums (such as bonuses…
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SA
Services Australia
Released
LEX 91772
35 pages
PDF
Services Australia has released two operational procedure documents under LEX 91772, both released in part. The first covers former resident provisions (effective 29 May 2025), which apply when customers paid under an international agreement or receiving Age Pension or…
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SA
Services Australia
Released
LEX 91368
34 pages
PDF
Services Australia released internal staff communications from September and November 2025 regarding workplace inclusion and integrity initiatives. The disclosure includes a message from the Chief Operating Officer promoting participation in the Inclusive Employer Index Survey…
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SA
Services Australia
Released
LEX 91789
7 pages
PDF
This operational blueprint (effective 6 May 2026) establishes procedures for Services Australia's Assessment Services Psychologists to provisionally diagnose psychological/mental health conditions for Disability Support Pension (DSP) eligibility in exceptional cases. The…
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SA
Services Australia
Released
LEX 90904
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 90719
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 90749
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 90526
22 pages
PDF
Services Australia released operational information regarding the Australian College of Applied Professions (operating under legal entity Navitas Professional Institute Pty Ltd) as of April 2026. The document contains institution registration details, including six campus…
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SA
Services Australia
Released
LEX 90571
65 pages
PDF
This operational blueprint (effective 6 February 2026) establishes procedures for Services Australia staff processing principal home sale claims for income support recipients including ABSTUDY, Farm Household Allowance, and Low Income Health Care Card holders. The document…
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SA
Services Australia
Released
LEX 90604
35 pages
PDF
Services Australia released an operational blueprint document outlining administration of the Australia-New Zealand Social Security Agreement (effective 30 January 2026). The document provides procedural guidance on claims processing and payment coding under the bilateral…
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SA
Services Australia
Released
LEX 90393
23 pages
PDF
Services Australia released an operational blueprint detailing its call and screen recording policies effective December 2025. The document outlines that inbound and outbound contact centre calls are automatically recorded and securely stored for seven years, while screen…
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SA
Services Australia
Released
LEX 90205
3 pages
PDF
Services Australia completed an agency-wide validation and risk assessment of its automation and artificial intelligence systems in May 2025, identifying 538 active automation initiatives recorded in its Automation and AI Register. The Automation and AI Branch used a Risk…
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SA
Services Australia
Released
LEX 90294
1 page
PDF
A technical coding reference document released by Services Australia defines two activity outcome codes used in the myGov Audit log report system: code "0" indicates "Ok/Success" outcomes, while code "1" represents "Not supported or Unknown error/Fail" outcomes. The document…
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SA
Services Australia
Released
LEX 90295
56 pages
PDF
This operational blueprint document establishes procedures for Services Australia staff to record and correct employment income details for welfare customers, effective 13 February 2026. The policy prioritises self-service reporting through Centrelink's online account and mobile…