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SA
Services Australia
Released
LEX 89918
17 pages
PDF
Services Australia released three documents, heavily redacted, concerning correspondence with Palantir Technologies between May 2020 and June 2022. The disclosure consists of internal service correspondence and meeting arrangements rather than operational procedures or policy…
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SA
Services Australia
Released
LEX 90505
4 pages
PDF
Services Australia's Customer Compensation Decision Template (LEX 90505) is a standardized form used to document decisions on claims submitted under the Scheme for Compensation for Detriment Caused by Defective Administration (CDDA scheme). The template provides a structured…
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SA
Services Australia
Released
LEX 89848
17 pages
PDF
Services Australia released a Risk Management Plan for the Income Security Integrated System (ISIS), the welfare payments processing platform. The plan, approved February 2024, identifies and assesses three critical operational risks: vendor dependency for M204 system support…
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SA
Services Australia
Released
LEX 89892
21 pages
PDF
This operational procedure document defines authority settings for third-party enquiries and updates to customer accounts at Services Australia. It establishes two authorization levels: Person Permitted to Enquire (PPE) allows designated representatives (partners, family…
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SA
Services Australia
Released
LEX 90318
7 pages
PDF
Services Australia released an operational procedure document outlining the Independence calculator tool (Process Direct system) used to assess workforce independence criteria for Youth Allowance, ABSTUDY, and Special Benefit customers. The calculator evaluates whether…
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SA
Services Australia
Released
LEX 90323
56 pages
PDF
This operational blueprint (effective 13 February 2026) provides Services Australia staff with procedures for recording and correcting employment income details for Centrelink customers across multiple payment types including Youth Allowance, Austudy, ABSTUDY, Age Pension, Carer…
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SA
Services Australia
Released
LEX 90226
1 page
PDF
Services Australia disclosed a compliance remediation document addressing historical errors from the Income Compliance Program (ICP), closed in 2019. The issue involves 530,630 debt records affecting 434,895 customers where averaged earnings from ATO data were incorrectly…
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SA
Services Australia
Released
LEX 90105
2 pages
PDF
This instrument authorizes Services Australia employees at APS Level 4 and above, as well as contracted officers at equivalent levels, to exercise the CEO's powers and functions under the Freedom of Information Act 1982 and related regulations. It additionally delegates to…
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SA
Services Australia
Released
LEX 88351
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 89325
20 pages
PDF
Services Australia released operational guidance on child support income estimates (LEX 89325), a historical procedure manual valid November–December 2025. The document explains how customers can elect to have their child support assessment based on estimated Adjusted Taxable…
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SA
Services Australia
Released
LEX 89731
1 page
PDF
Services Australia entered into five contracts between July 2014 and December 2025 that were exempt from Commonwealth Procurement Rules compliance under paragraph 2.6. The contracts totalled $6,037,318 (including GST), with expenditure concentrated in three financial years…
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SA
Services Australia
Released
LEX 89516
32 pages
PDF
This FOI disclosure contains four documents providing operational data on Centrepay, Services Australia's voluntary deduction service for welfare recipients. The data snapshot (as at 30 June 2025) shows 23.0 million deductions totalling $3.05 billion across the financial year…
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SA
Services Australia
Released
LEX 89610
41 pages
PDF
Services Australia released an operational blueprint (effective 8 January 2026) governing how exempt lump sums are treated under social security income and asset tests. The document defines exempt lump sums as payments excluded from income testing based on their characteristics…
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SA
Services Australia
Released
LEX 89429
67 pages
PDF
Services Australia released a practical playbook developed by its Psychosocial Hazards Project Team to help APS executive leaders identify, manage, and mitigate workplace psychosocial hazards. The playbook complements the 2024 Work Health and Safety Code of Practice and…
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SA
Services Australia
Released
LEX 88269
19 pages
PDF
This FOI release is a single 19-page speech by Services Australia CEO David Hazlehurst delivered at the agency's mid-year report event on 13 June 2025, released in full with no exemptions. The speech reports on progress across service delivery, including faster claims processing…
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SA
Services Australia
Released
LEX 89315
51 pages
PDF
Services Australia released an Operational Blueprint document (LEX 89315) detailing procedures for administering the Australia-Italy social security agreement effective from October 9, 2025. The document covers claiming processes and payment coding for customers eligible under…
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SA
Services Australia
Released
LEX 89127
11 pages
PDF
Services Australia released an operational blueprint document providing staff guidance on Post Separation Income (PSI) administration within the Cuba system used for Child Support cases. The document outlines procedural steps for staff to view, add, update, and delete PSI…
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SA
Services Australia
Released
LEX 89130
39 pages
PDF
Services Australia's operational procedure for requesting information from claimants, recipients, and third parties outlines legislative authority and guidelines for information gathering during claim determination and payment administration. Requests may be made in writing or…
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SA
Services Australia
Released
LEX 89131
19 pages
PDF
Services Australia released operational procedure documents outlining post-incident contact protocols following customer aggression incidents (effective 18 November 2025) and staff support procedures (effective 12 December 2025). The post-incident contact procedure requires…
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SA
Services Australia
Released
LEX 89133
27 pages
PDF
Services Australia released three operational blueprint documents detailing complaint and feedback recording procedures. The primary document outlines the Customer Feedback Tool (CFT) used by Centrelink and Medicare staff to record customer complaints, compliments, and…