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SA
Services Australia
Released
LEX 88598
223 pages
PDF
Services Australia released 35 Senate Estimates briefing documents prepared for October 2025 Supplementary Budget Estimates. One document was released in full; 34 were released in part, with exemptions applied under Section 47F(1). The briefing pack covers corporate, payments…
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SA
Services Australia
Released
LEX 89028
138 pages
PDF
Services Australia released operational blueprint documents detailing procedures for claiming Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) as of April 2019 and March-April 2021. The documents outline customer claim pathways, including online self-service…
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SA
Services Australia
Released
LEX 89128
30 pages
PDF
Services Australia released operational guidance on financial institution (FI) garnishee procedures for debt recovery, effective December 15, 2025. The document outlines debt recovery staff responsibilities when placing garnishee notices on customer bank accounts. Key…
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SA
Services Australia
Released
LEX 89327
27 pages
PDF
Services Australia released an operational blueprint procedure document (effective 19 December 2025) governing how lump sum payments are assessed and recorded for income support eligibility purposes. The document categorizes lump sums into six types—remunerative…
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SA
Services Australia
Released
LEX 88829
61 pages
PDF
Services Australia released seven documents (partially) establishing its protective security framework under the Australian Government Protective Security Policy Framework. The materials include Chief Executive instructions requiring staff familiarity with security plans…
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SA
Services Australia
Released
LEX 89310
7 pages
PDF
Services Australia released its Official Hospitality and Business Catering Policy (effective 15 December 2022), a procedural guidance document governing spending on hospitality and catering across the agency. The policy applies to all Services Australia officials, including APS…
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SA
Services Australia
Released
LEX 89311
8 pages
PDF
Services Australia released its Gifts and Benefits Policy (effective December 2025), a policy guidance document establishing rules for all agency officials, including APS employees, seconded staff, contractors, and consultants. The policy mandates compliance with the APS Code of…
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SA
Services Australia
Released
LEX 88626
Web page
Services Australia released five documents relating to the Aurora Neuroinclusion Program, comprising program evaluations, regulatory statements, and performance dashboards. Three documents were released in full; two were partially released with exemptions applied under sections…
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SA
Services Australia
Released
LEX 88421
65 pages
PDF
This Services Australia FOI release (LEX 88421, released 14 January 2026) comprises three documents released in full and three in part, covering Income Management (BasicsCard) and Enhanced Income Management (SmartCard) exemption and exclusion processes in the Northern Territory.…
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SA
Services Australia
Released
LEX 88764
36 pages
PDF
Services Australia released an operational blueprint documenting procedures for assessing urgent payment requests from customers experiencing financial hardship due to funeral-related expenses, effective 27 November 2025. The policy permits eligible Centrelink pensioners and…
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SA
Services Australia
Released
LEX 88368
120 pages
PDF
Services Australia released six operational blueprint documents governing Managed Service Plan (MSP) processes for high-risk customers displaying aggression or non-compliance. The documents cover MSP reviewing, prevention and management of customer aggression, response…
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SA
Services Australia
Released
LEX 88528
20 pages
PDF
This operational blueprint (released partially under sections 22 and 47E(d) exemptions) details Services Australia's procedures for assessing and administering the Work Bonus scheme for Age Pension recipients and eligible Carer Payment, Disability Support Pension, and DVA…
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SA
Services Australia
Released
LEX 88353
121 pages
PDF
Services Australia released operational guidance on administering the Australia-New Zealand social security agreement, covering liaison procedures and information exchange protocols for Centrelink International Services staff. The documents outline that only CIS-authorised…
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SA
Services Australia
Released
LEX 88046
21 pages
PDF
Services Australia released its Injury and Illness Management Policy, which applies to all agency employees. The policy establishes principles for early reporting and management of work-related and non-work-related injuries and illnesses, emphasising timely notification to…
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SA
Services Australia
Released
LEX 88036
1 page
PDF
Services Australia recorded 29,327 customer aggression incidents in the 2024-25 financial year, up from 26,824 incidents in 2023-24, representing a 9.3% increase year-on-year. The data covers all service delivery brands across the agency and was released in full under section 22…
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SA
Services Australia
Released
LEX 87685
88 pages
PDF
Services Australia released operational blueprint documents outlining eligibility and payment procedures for Status Resolution Support Services (SRSS), a support program administered by Services Australia on behalf of the Department of Immigration and Border Protection for…
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SA
Services Australia
Released
LEX 87590
83 pages
PDF
Services Australia released operational blueprint documents providing staff guidance on handling customer enquiries about Child Care Subsidy (CCS) reconciliation outcomes and managing changes in circumstances affecting CCS and Additional Child Care Subsidy (ACCS) payments. The…
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SA
Services Australia
Released
LEX 87592
2 pages
PDF
This meeting minute from March 2022 concerns the "soft block" implementation for Practice Incentives Program (PIP) items in Medicare, ahead of legislative removal scheduled for November 2022. Services Australia and Department of Health officials discussed preventing…
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SA
Services Australia
Released
LEX 87983
47 pages
PDF
This operational blueprint outlines Services Australia's procedures for assessing principal home sale proceeds under income support payments including Centrelink, ABSTUDY, and Farm Household Allowance. The document specifies asset test exemptions and deeming rules that differ…
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SA
Services Australia
Released
LEX 87416
26 pages
PDF
Services Australia released operational procedural documents governing priority claim processing and nominee arrangement cancellations effective 8 September 2025. The immediate priority processing procedure (106-10010000) establishes criteria for accelerated assessment of new…