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SA
Services Australia
Released
LEX 87638
27 pages
PDF
Services Australia released its Workplace Flexibility Policy, a human resources document governing flexible work arrangements for non-SES employees and contractors. The policy establishes principles requiring delegates to approve flexibility requests on a case-by-case basis with…
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SA
Services Australia
Released
LEX 86995
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 86604
378 pages
PDF
This FOI release contains 110 Question Time briefs prepared by Services Australia for the Minister for Government Services during July 2025, covering 44 distinct policy and operational issues. The briefs address service delivery challenges including call wait times, claims and…
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SA
Services Australia
Released
LEX 86700
51 pages
PDF
Services Australia released operational blueprints detailing procedures for exempting job seekers from mutual obligation requirements under special circumstances (effective 7 July 2025) and processing changes in circumstances for Child Care Subsidy and Additional Child Care…
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SA
Services Australia
Released
LEX 86558
84 pages
PDF
Services Australia released operational blueprint documents governing Child Care Subsidy (CCS) Activity Test administration, effective from June and July 2025. The documents outline how the Activity Test determines subsidised child care hours (up to 100 per fortnight) based on…
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SA
Services Australia
Released
LEX 86496
180 pages
PDF
This FOI disclosure contains four delegation and authorisation instruments from Services Australia governing the powers of the Chief Executive Centrelink. The primary document, Instrument Number 9 of 2024 (signed 20 November 2024), delegates broad powers from the Secretary of…
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SA
Services Australia
Released
LEX 86194
109 pages
PDF
This operational blueprint outlines Centrelink self-service access management procedures for Services Australia staff, effective June 2025. The document addresses security concerns following customer record compromises via self-service channels. It details protocols for locking…
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SA
Services Australia
Released
LEX 86718
8 pages
PDF
Services Australia released procedure documents for Payment Accuracy Reviews (PAR) effective 1 July 2025, detailing how staff should code and record customer information errors and claiming issues within the Jobseeker Payment questionnaire. The procedures establish protocols for…
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SA
Services Australia
Released
LEX 86413
31 pages
PDF
This operational blueprint from Services Australia outlines procedures for assessing special circumstances extensions enabling families to meet lodgement deadlines and other requirements for Family Tax Benefit (FTB) lump sum claims and Single Income Family Supplement (SIFS). The…
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SA
Services Australia
Released
LEX 86089
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 86525
19 pages
PDF
This operational blueprint outlines Services Australia's process for assessing whether individuals qualify as beneficiaries of Special Disability Trusts (SDTs). The document establishes eligibility criteria requiring applicants under 16 to have severe disabilities under Social…
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SA
Services Australia
Released
LEX 85986
55 pages
PDF
This operational blueprint document sets out eligibility and processing procedures for Special Benefit (SpB) payments to children whose custodial parents cannot access social security due to residency restrictions. SpB may be paid to children under 16 who are Australian citizens…
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SA
Services Australia
Released
LEX 86423
48 pages
PDF
Services Australia released an operational blueprint document outlining the Australia-Germany Social Security Agreement effective from 28 May 2025. The document details claiming procedures and benefit administration under the agreement, which commenced 1 January 2003 with…
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SA
Services Australia
Released
LEX 86340
38 pages
PDF
Services Australia released an operational procedure document (effective 14 July 2025) governing automatic debt offsetting across family assistance programs. The document outlines how Family Tax Benefit (FTB) arrears, Child Care Subsidy (CCS) payments, tax refunds, and related…
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SA
Services Australia
Released
LEX 85847
1 page
PDF
Services Australia disclosed a project document describing fraud controls for the Australian Government Disaster Recovery Payment (AGDRP). The document outlines plans to implement a machine learning model as a second line of defence alongside existing real-time fraud detection…
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SA
Services Australia
Released
LEX 86290
31 pages
PDF
This operational blueprint from Services Australia establishes procedures for determining priority needs under Income Management, a support program for customers requiring assistance managing welfare payments. The document outlines how Income Management funds must be allocated…
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SA
Services Australia
Released
LEX 86316
14 pages
PDF
Services Australia released an operational blueprint (effective 7 July 2025) defining Australian residence requirements for income support, family assistance, and parental leave payments. The document establishes that persons must be Australian residents to qualify for most…
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SA
Services Australia
Released
LEX 86120
35 pages
PDF
Services Australia released operational guidance documents defining former resident provisions for pension payments effective May 2025. The policy restricts Age Pension and Disability Support Pension payments for customers who return to Australia to reside but leave within two…
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SA
Services Australia
Released
LEX 86343
45 pages
PDF
Services Australia released training materials for Austudy administration, comprising an introductory course (CLK00359) and new claims course (CLK01266) effective June 2024, plus a program information sheet for senior executives (July 2025). The introductory course teaches staff…
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SA
Services Australia
Released
LEX 86257
8 pages
PDF
This operational blueprint details how Services Australia applies the available funds test to assess Special Benefit (SpB) eligibility. SpB provides income support for people in financial hardship who cannot earn sufficient income or access other payments. The document…