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SA
Services Australia
Released
LEX 86022
20 pages
PDF
Services Australia released an operational blueprint document detailing the Australia-India Social Security Agreement, effective from 1 January 2016. The document outlines claims processes for customers seeking payments under the agreement, which allows combining Australian…
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SA
Services Australia
Released
LEX 86104
45 pages
PDF
This operational blueprint from Services Australia outlines procedures for processing relationship status changes from partnered to single, effective 25 May 2025. The document provides staff guidance on updating customer records when separating, with particular emphasis on…
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SA
Services Australia
Released
LEX 84964
34 pages
PDF
Services Australia released documents about Job Seeker Workshops, a 2012 initiative delivered through 40 Centrelink service centres targeting newly unemployed jobseekers within their first 13 weeks. The program provided guidance on local labour markets, job search techniques…
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SA
Services Australia
Released
LEX 85192
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 85690
46 pages
PDF
Services Australia released operational blueprint documents governing the Restricted Access system, which protects Centrelink customer records from staff access. Restricted Access (formerly the Deny Access Facility) is a computer-based security measure limiting record access to…
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SA
Services Australia
Released
LEX 85588
12 pages
PDF
Services Australia released operational blueprint documents establishing procedures for reporting suspected fraud and corruption across welfare, health, child support, and childcare programs (effective June 2025). The documents define fraud as dishonestly obtaining benefits…
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SA
Services Australia
Released
LEX 85161
15 pages
PDF
Services Australia released an operational blueprint detailing the 90 Day Pay Doctor Cheque Scheme, effective 25 February 2025. The scheme allows Medicare to automatically cancel unpaid "Pay Doctor Via Claimant" cheques after 90 days of non-banking and redirect payments directly…
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SA
Services Australia
Released
LEX 85245
9 pages
PDF
Services Australia released a job statement for Indigenous Service Officer (ISO5) positions, classified as APS 5 within the Service Delivery job family. The document outlines role responsibilities focused on supporting Aboriginal and Torres Strait Islander customers accessing…
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SA
Services Australia
Released
LEX 85810
4 pages
PDF
Services Australia released an operational blueprint for the Continuing Medication Program (CMP), which provides PBS medicines to eligible homeless people without co-payment charges. Established in 1990 to address pharmaceutical affordability for homeless populations, the CMP…
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SA
Services Australia
Released
LEX 85596
10 pages
PDF
Services Australia released three documents providing guidance to employees on salary packaging (salary sacrifice) arrangements. The materials explain that ongoing and non-ongoing staff can participate in voluntary salary packaging to reduce taxable income, while casual and…
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SA
Services Australia
Released
LEX 85224
8 pages
PDF
This operational blueprint document outlines Services Australia's hardship assessment procedures for the Liquid Assets Waiting Period (LAWP), effective July 2, 2024. The LAWP applies to new claims for Austudy, JobSeeker Payment, and Youth Allowance when applicants hold liquid…
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SA
Services Australia
Released
LEX 84899
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 84861
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 85115
32 pages
PDF
Services Australia released an operational blueprint detailing procedures for claiming Disability Support Pension (DSP), effective 27 February 2025. The document covers DSP restoration for customers whose payments were suspended or cancelled due to return-to-work reasons within…
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SA
Services Australia
Released
LEX 84056
46 pages
PDF
Services Australia's media branch handled a Canberra Times inquiry regarding contract CN4081404 for the Caroline Chisholm Centre lease, which had been published prematurely on AusTender due to an administrative error in July 2024. Internal email communications between media…
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SA
Services Australia
Released
LEX 84719
23 pages
PDF
This operational blueprint establishes procedures for Centrelink International Services (CIS) staff to assess whether customers receiving portable payments can continue receiving benefits while travelling outside Australia. The document outlines five approved reasons for…
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SA
Services Australia
Released
LEX 84720
27 pages
PDF
Services Australia released a partially redacted call handling script for staff administering the Youpla Support Program, an initiative providing financial assistance to eligible former members. The document outlines inbound call prompts covering standard service interactions…
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SA
Services Australia
Released
LEX 84796
10 pages
PDF
Services Australia released an operational blueprint (valid from 22 April 2025) explaining procedures for referring customers to Disability Employment Services (DES). The document outlines DES eligibility criteria, including Australian residency, age requirements (14 to Age…
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SA
Services Australia
Released
LEX 84716
1 page
PDF
Services Australia released a document describing its contact centre telephony systems used for managing inbound calls across the agency. The single-page operational procedures document, released in full without exemptions, outlines the systems infrastructure the agency utilises…
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SA
Services Australia
Released
LEX 84090
42 pages
PDF
Services Australia released documents from its Enterprise Architect recruitment pilot project (LEX 84090), analyzing the labour market for this role to improve hiring outcomes. The disclosure includes workforce data, attrition rates, and salary benchmarking drawn from internal…