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SA
Services Australia
Released
LEX 84624
27 pages
PDF
Services Australia released an operational blueprint for its Personalised Services program, which provides dedicated case management for customers with complex issues, vulnerability concerns, or behavioral challenges. The document outlines the roles of Personalised Services…
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SA
Services Australia
Released
LEX 84196
No document available
No summary: no document is available for this release
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SA
Services Australia
Released
LEX 84319
9 pages
PDF
Services Australia released an operational blueprint detailing Australian residence requirements for payment qualification, effective 23 September 2024. The document establishes that all social security payments, family assistance, and parental leave payments require applicants…
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SA
Services Australia
Released
LEX 83814
5 pages
PDF
Services Australia's Litigation Branch engaged seven external law firms in 2024 to handle Administrative Appeals Tribunal and Administrative Review Tribunal (AAT/ART) disputes at a total cost of $2,116,018.07, with HWL Ebsworth, Sparke Helmore, Mills Oakley, MinterEllison, Hunt…
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SA
Services Australia
Released
LEX 83694
27 pages
PDF
Services Australia released an operational blueprint documenting procedures for its Personalised Services team, which manages complex cases and vulnerable customers. The document outlines the roles of Personalised Services Managers and Service Officers (PSSOs) who act as…
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SA
Services Australia
Released
LEX 83617
103 pages
PDF
Services Australia released operational guidance documents for Disability Support Pension (DSP) manifest eligibility assessment and impairment tables, effective February and November 2024. The manifest eligibility procedure outlines how DSP claims can be granted when customers…
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SA
Services Australia
Released
LEX 84159
7 pages
PDF
Services Australia released an operational blueprint outlining hardship assessment procedures for the Liquid Assets Waiting Period (LAWP) affecting Austudy and Youth Allowance students claiming from 11 June 2024. The document establishes when the LAWP—a 1-13 week waiting period…
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SA
Services Australia
Released
LEX 83550
108 pages
PDF
This disclosure contains Services Australia's internal procedures and policy guidance for staff reporting gifts and benefits, specifically addressing the declaration and management of complimentary airline lounge memberships and similar benefits offered by external parties like…
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SA
Services Australia
Released
LEX 83491
55 pages
PDF
Services Australia released operational blueprint documents establishing procedures for six income support and disability assessment programs effective from late 2024 through early 2025. The Special Benefit document outlines discretionary payments for people in financial…
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SA
Services Australia
Released
LEX 83691
39 pages
PDF
Services Australia released its operational blueprint for debt offsetting procedures applied to Family Tax Benefit (FTB) and Child Care Subsidy (CCS) payments, effective 15 February 2025. The document outlines automatic processes where FTB arrears, top-ups, supplements, lump sum…
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SA
Services Australia
Released
LEX 83143
44 pages
PDF
Services Australia released a ministerial event brief and related documents concerning the Trust Exchange proof of concept project, a 2024-25 Budget initiative to enable government-issued verifiable credentials in digital wallets. The brief prepared the Minister for Government…
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SA
Services Australia
Released
LEX 83789
7 pages
PDF
Services Australia released an operational blueprint detailing gifting concessions for Special Disability Trusts (SDTs). The document outlines eligibility criteria for contributors seeking exemption from deprivation provisions when gifting to approved SDTs. Eligible contributors…
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SA
Services Australia
Released
LEX 83442
2 pages
PDF
This operational blueprint excerpt details Medicare eligibility rules for family members of New Zealand citizens under Ministerial Order 805, effective 22 January 2025. New Zealand citizens residing in Australia qualify as Australian residents and gain automatic Medicare…
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SA
Services Australia
Released
LEX 68413
9 pages
PDF
KPMG's independent review of Services Australia's Returned Repayments Project (final report, July 2020) assessed the process for identifying customers eligible for repayment remediation where income averaging had been incorrectly applied to their payments. The review validated…
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SA
Services Australia
Released
LEX 83130
30 pages
PDF
This operational blueprint from Services Australia outlines eligibility criteria for Paid Parental Leave (PPL) for children born or entering care on or after 1 July 2023, effective from 9 December 2024. The document specifies that claimants must have care of the child, meet work…
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SA
Services Australia
Released
LEX 83324
113 pages
PDF
Services Australia released operational blueprint documents (procedure manuals) governing Disability Support Pension (DSP) administration, including cancellation, suspension, restoration, and claims processing workflows, plus payment suspension/cancellation procedures and…
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SA
Services Australia
Released
LEX 83006
5 pages
PDF
Services Australia released an operational blueprint detailing eligibility for continued welfare payments during temporary overseas absences for eligible medical reasons, effective June 2024. The document specifies that recipients of ABSTUDY, Austudy, Disability Support Pension…
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SA
Services Australia
Released
LEX 82942
16 pages
PDF
Services Australia released three related operational procedures governing Payment Accuracy Reviews (PAR) and Intensive Desktop Reviews (IDR) covering trimester commencement preparation, interview processes, and post-interview verification. The released excerpt outlines…
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SA
Services Australia
Released
LEX 83167
31 pages
PDF
Services Australia released six operational blueprint documents governing Mobility Allowance (MOB) assessment and administration, with three released in full and three partially exempted under section 47E(d) of the Freedom of Information Act. The documents establish procedures…
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SA
Services Australia
Released
LEX 82807
5 pages
PDF
This operational blueprint from Services Australia outlines procedures for customers to review or appeal decisions regarding Departure Prohibition Orders (DPOs) and Departure Authorisation Certificates (DACs)—mechanisms used to prevent Centrelink debtors from leaving Australia.…