160 releases from Services Australia

1. SA Services Australia Released 3 Feb 2025

   Documents Relating To (lex 82766): The First Iteration Of The Roadmap For Mygov As Published On The Services Australia Website On 4 July 2024 Ministerial Submission Concerning Publishing Of The Mygov…

   LEX 82766 7 pages PDF

   Services Australia sought ministerial approval to publish a rolling myGov roadmap by 30 June 2024, documenting planned improvements over 12-18 months as part of the Government's response to the myGov User Audit. The ministerial submission (signed by Bill Shorten, Minister for…

2. SA Services Australia Released 3 Feb 2025

   Operational Blueprint Document (lex 83128): Exempting A Job Seeker From Mutual Obligation Requirements Due To Special Circumstances 001-09120030 (effective From 27 November 2024). 1 Document Released…

   LEX 83128 36 pages PDF

   This operational blueprint provides guidance for Services Australia staff on assessing and exempting job seekers from mutual obligation requirements due to special circumstances. The document covers exemptions for principal carers (including foster carers, non-parent relatives…

3. SA Services Australia Released 3 Feb 2025

   Documents Relating To (lex 82324): Services Australia Security Risk Management Review Report. 1 Document Released In Part. LEX 82324 Sections Of The Act: Sections 47e(d) And 47f(1) Exemptions…

   LEX 82324 64 pages PDF

   A 64-page Security Risk Management Review Report conducted by Graham Ashton in July 2023 examining Services Australia's approach to workplace safety and customer-related violence. The review addresses four terms of reference covering security policy and leadership; staff support…

4. SA Services Australia Released 31 Jan 2025

   Operational Blueprint Document (lex 83089): Commencing Or Returning To Work Or Self-Employment Disability Support Pension (dsp) 008-032100010 (effective From 11 January 2025). 1 Document Released In…

   LEX 83089 46 pages PDF

   Services Australia released an operational blueprint document (effective 11 January 2025) outlining procedures for reassessing Disability Support Pension (DSP) when customers commence or return to work or self-employment. The document provides guidance on different customer…

5. SA Services Australia Released 31 Jan 2025

   Operational Blueprint Document (lex 83090): Cancellation Of Disability Support Pension (dsp) 008-03130030 (effective From 26 November 2024). 1 Document Released In Part. LEX 83090 Sections Of The…

   LEX 83090 15 pages PDF

   This operational blueprint guides Services Australia staff on DSP cancellation procedures effective 26 November 2024. The document outlines cancellation triggers—including when customers no longer meet medical eligibility criteria, request cancellation, fail notification…

6. SA Services Australia Released 31 Jan 2025

   Documents Relating To The Style Guides/brand Guides/writing Guides Currently Used For Services Australia (lex 82944). 1 Document Released In Full And 3 Documents Released In Part. LEX 82944 Sections…

   LEX 82944 75 pages PDF

   Services Australia released its Brand Policy and associated style guides (approved September 2023) that establish mandatory branding standards for all staff and approved third parties. The policy outlines rules governing use of the Services Australia symbol—two overlapping…

7. SA Services Australia Released 24 Jan 2025

   Documents Relating To A Decision To Award An Incentive To Retire Payment In 2023 (lex 82416). 1 Document Released In Part. LEX 82416 Sections Of The Act: Sections 47e(d), 47f(1) And 11c(1)(a)…

   LEX 82416 13 pages PDF

   This email exchange from July-August 2023 documents Services Australia's Chief Executive Officer's consideration of an Incentive to Retire (ITR) payment for Cate Saunders, a temporarily seconded Department of Parliamentary Services employee working in a modified Band 2 role.…

8. SA Services Australia Released 23 Jan 2025

   Operational Blueprint Document (lex 83091): Progress Of Claim Disability Support Pension (dsp) 008-03150000 (effective From 6 January 2025). 1 Document Released In Part. LEX 83091 Sections Of The…

   LEX 83091 36 pages PDF

   This operational blueprint document outlines Services Australia procedures for processing Disability Support Pension (DSP) claims and managing customer enquiries about claim progress. It details the claim lodgement process, including online claims via Assisted Customer Claim…

9. SA Services Australia Released 20 Dec 2024

   The Final Iteration Of The Agency’s Question Time Brief / Hot Topics Brief, As Provided To The Minister’s Office On 5 November 2024 (lex 82330). 1 Document Released In Part. LEX 82330 Sections Of The…

   LEX 82330 158 pages PDF

   Services Australia's Question Time Brief prepared for the Minister's office on 5 November 2024 contains briefing materials addressing 18+ key operational and policy topics. The document provides agency statistics for financial year 2023–24, including $241 billion in total…

10. SA Services Australia Released 20 Dec 2024

    Operational Blueprint Documents (lex 82314): Assessing And Recording Distribution Income 043-04050030 Resource Document From Operational Blueprint 043-04050010 Entitled ‘assessment Of Attribution &…

    LEX 82314 18 pages PDF

    This operational procedure document from Services Australia guides Complex Assessment Officers in determining and recording distribution income from trusts and companies for social security assessment purposes. The document outlines rules for treating actual distributions and…

11. SA Services Australia Released 16 Dec 2024

    Document Relating To APS Staff Data For Child Support And Tailored Services Division (lex 82462). 1 Document Released In Full. LEX 82462 Sections Of The Act: Section 22 Exemptions: N/a

    LEX 82462 2 pages PDF

    This document contains staffing data extracted from Services Australia's SAP Human Resource Information System for the Child Support and Tailored Services Division, covering the period 1 November 2023 to 31 October 2024. Of 1,202 new commencements, 33.4% began training at APS3…

12. SA Services Australia Released 5 Dec 2024

    Operational Blueprint Document (lex 82100): Recording And Correcting Employment Income Details 108-07010010 (effective From 11 October 2024). 1 Document Released In Part. LEX 82100 Sections Of The…

    LEX 82100 39 pages PDF

    This operational blueprint provides Services Australia staff guidance on recording and correcting employment income details, effective 11 October 2024. The document prioritises digital self-service channels (Centrelink online account, Express Plus mobile app, and phone self…

13. SA Services Australia Released 3 Dec 2024

    Documents Relating To (lex 81877): Minister’s Office Noted And Signed Submission MS24-000180 ‘updates To Roadmap For Mygov’ Attachment A - Mygov Roadmap - Web Content Attachment B - Mygov Roadmap -…

    LEX 81877 15 pages PDF

    Services Australia released a ministerial submission (MS24-000180) regarding updates to the myGov Roadmap, a public-facing document outlining the agency's digital service delivery plans. The submission sought ministerial approval for the second iteration of the Roadmap…

14. SA Services Australia Released 3 Dec 2024

    Document Relating To Minister’s Submission MS24-900041 ‘services Australia ICT Architecture Review And Complementary’ (lex 81884). 1 Document Released In Part. LEX 81884 Sections Of The Act: Sections…

    LEX 81884 3 pages PDF

    Services Australia submitted a ministerial briefing outlining plans to conduct a comprehensive review of its ICT architecture following an Expenditure Review Committee recommendation. The Agency is establishing an ICT Architecture Advisory Group chaired by the CEO and an…

15. SA Services Australia Released 25 Nov 2024

    Document Relating To Genuine Attempts To Contact By Phone (lex 81725). Operational Blueprint Documents (lex 81725): Calling A Customer Or Returning A Customer’s Call 111-05050050 (effective From 24…

    LEX 81725 9 pages PDF

    Services Australia released an operational blueprint document detailing procedures for calling customers or returning their calls, effective from 24 July 2024. The document covers domestic calls (generally between 8:00 am and 8:00 pm in the customer's local time zone)…

16. SA Services Australia Released 22 Nov 2024

    Operational Blueprint Documents (lex 81705): COVID-19 Vaccine Claims Scheme - Registering A Claim And/or Specific Correspondence 012-21112356 (effective From 24 June 2024) COVID-19 Vaccine Claims…

    LEX 81705 30 pages PDF

    Services Australia released internal operational blueprints for administering the COVID-19 Vaccine Claims Scheme, detailing procedures for registering claims and managing customer enquiries. The documents establish that claims must be submitted either online through Medicare…

17. SA Services Australia Released 12 Nov 2024

    Operational Blueprint Document (lex 81704): Suspected Medicare Fraud And Business Integrity (bi) Flags 110-15030000 (effective From 29 August 2024. 1 Document Released In Part. LEX 81704 Sections Of…

    LEX 81704 10 pages PDF

    Services Australia released an operational blueprint detailing procedures for identifying and managing suspected Medicare fraud through Business Integrity (BI) flags, effective from 29 August 2024. The document defines fraudulent activity including false claims for services not…

18. SA Services Australia Released 8 Nov 2024

    Operational Blueprint Document (lex 81948): Assessing If A Customer Is An Australian Resident 106-06010010 (effective From 5 September 2024). 1 Document Released In Part. LEX 81948 Sections Of The…

    LEX 81948 22 pages PDF

    Services Australia released an Operational Blueprint document (effective 5 September 2024) outlining procedures for assessing whether customers qualify as Australian residents for social security, family assistance, parental leave payments, and concession cards. The document…

19. SA Services Australia Released 4 Nov 2024

    Documents Relating To (lex 81670): Current Centrelink AUS222-2303 Form: Medical Report Disability Support Pension Review For Portability Operational Blueprint 008-03120040: Assessment For Disability…

    LEX 81670 47 pages PDF

    Services Australia released operational and assessment documents regarding Disability Support Pension (DSP) eligibility reviews for customers planning to travel or relocate overseas. The disclosure includes the AUS222-2303 Medical Report form used to gather clinical information…

20. SA Services Australia Released 4 Nov 2024

    Documents Relating To Notices Of Proposed Dismissals Lodged With Centrelink By IBM Australia Limited On Or After 1 January 2024 (lex 81708): 2 Documents Released In Part. LEX 81708 Sections Of The…

    LEX 81708 7 pages PDF

    IBM Australia Limited notified Services Australia on 17 April 2024 of proposed dismissals affecting 15 or more employees, with a retrenchment start date of 30 April 2024, as required under the Fair Work Act 2009. The notice was submitted by IBM's Country HR Leader and included a…

Copy link to these results