Returned Repayments Project Final Report (lex 68413). 1 Document Released In Part. LEX 68413 Sections Of The Act: Section 47f(1) Exemptions: Section 47f(1)

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KPMG's independent review of Services Australia's Returned Repayments Project (final report, July 2020) assessed the process for identifying customers eligible for repayment remediation where income averaging had been incorrectly applied to their payments. The review validated the methodology used by the Compliance Assurance Division and Chief Data Officer Group to identify affected customers, finding the manual identification process reasonable given technology and data limitations. However, KPMG acknowledged high residual risk that the manual process may not have accurately identified all impacted debts or correct refund amounts, potentially resulting in incorrect or missed payments. The report recommended continued monitoring of documented assumptions and risks, with mitigating controls identified including a customer appeals process enabling case reviews if errors occur.