Operational Blueprint Documents (lex 83167): Mobility Allowance (mob) 008-05000000 (effective From 14 April 2023) Assessing Mobility Allowance (mob) Claims 008-05020000 (effective From 16 October…

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Services Australia released six operational blueprint documents governing Mobility Allowance (MOB) assessment and administration, with three released in full and three partially exempted under section 47E(d) of the Freedom of Information Act. The documents establish procedures for assessing MOB claims, evaluating medical evidence, determining eligibility, processing changes of circumstances, and managing cancellations and suspensions. Key operational requirements include mandatory medical reports (MA002 or MA002RM forms) from treating doctors confirming customers cannot use public transport without substantial assistance for one year or more. The procedures specify that optometrists or ophthalmologists may provide evidence for vision-related claims, and that existing medical records may satisfy requirements in certain circumstances. Documents effective from April 2022 to July 2024 detail how Services Australia staff assess disability, illness, or injury against MOB eligibility criteria and manage ongoing customer circumstances. Three documents were partially withheld, indicating some operational or