Operational Blueprint Document (lex 83090): Cancellation Of Disability Support Pension (dsp) 008-03130030 (effective From 26 November 2024). 1 Document Released In Part. LEX 83090 Sections Of The…

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This operational blueprint guides Services Australia staff on DSP cancellation procedures effective 26 November 2024. The document outlines cancellation triggers—including when customers no longer meet medical eligibility criteria, request cancellation, fail notification obligations, or reach Age Pension age—and establishes safeguards for vulnerable customers. A key protection is the Vulnerability Medical Assessment (VMA) process, which prevents vulnerable customers from cancelling DSP when medical conditions affect decision-making capacity and allows DSP restoration within 13 weeks of cancellation. The document notes that customer-initiated cancellation requests are not reviewable decisions and cannot be reversed unless a VMA recommends restoration. DSP cancellation following medical reviews occurs after a 42-day period from JCA acceptance. Some cancellations are automated based on system triggers (such as age reaching pension thresholds or income changes), while others require staff action to verify qualification loss and execute cancellation.