Superannuation Draft Service Standards – Ministerial Submission

Written by Claude Haiku 4.5 from the extracted text on 28 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

Treasury sought ministerial agreement in January 2025 to conduct targeted public consultation on draft mandatory member service standards for the superannuation industry, following a government announcement on 28 January 2025. The standards would cover general member communications, death benefit handling, and insurance claims processing. Treasury had completed 24 initial stakeholder meetings with consumer advocates, regulators (ASIC, APRA, AFCA), and industry representatives to develop the draft standards. The proposed consultation involved four targeted roundtables with industry associations, superannuation funds, administration providers, and consumer groups, with written feedback also invited. The submission recommended proceeding to a Cabinet submission with final implementation details following consultation, with legislation targeted for introduction by end-2025. Treasury also proposed working with regulators and the minister's office on cyber resilience expectations and industry progress updates.