Case Management Guidelines For Contracted Service Providers Of The Humanitarian Settlement Program (hsp) And The Statement Of Requirements Document That Forms The Contract For Current HSP Providers…

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These case management guidelines establish the operational framework for contracted service providers delivering the Humanitarian Settlement Program (HSP) to humanitarian visa clients in Australia. The guidelines detail intake procedures including eligibility assessment for unaccompanied minors and community support cohorts, arrival protocols covering transit assistance, initial services, health, and accommodation, and comprehensive implementation across nine service domains: housing, physical and mental health, financial management, community participation, family support, legal orientation, language services, education and training, and employment. Each service area includes specific orientation activities and targeted interventions coded with service identifiers (F01-F21, I02-I16, G01). The framework establishes client tiering mechanisms for case management planning, defines case manager qualifications and skills requirements, and incorporates privacy protocols and consent procedures. The guidelines reference the HSP system, Qualtrics data collection platform, and GovTEAMS for service delivery coordination, providing the comprehensive operational standards governing