Information Related To Initial Services And Support Provided To Humanitarian Entrants To Australia Through The Humanitarian Settlement Program (hsp) ​

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The Department of Home Affairs released information on the Humanitarian Settlement Program (HSP), which provides integrated support to humanitarian entrants across nine settlement domains. Initial services include airport reception, seven-day food packages, mobile phones, accommodation assistance, and registration with Centrelink, Medicare, and banking services within three days of arrival. Ongoing support encompasses long-term housing, household goods, English language instruction, employment assistance, education and training referrals, and connections to community groups. Clients with complex needs receive Specialised and Intensive Services (SIS) with enhanced case management. Health services include comprehensive assessments, universal healthcare registration, and mental health support including trauma and torture counselling. Most clients exit the program within 12-18 months upon achieving settlement outcomes. The program uses individualised case management tailored to each client's strengths and goals.