Internal ATO Procedure For Processing Incorrect EFT Refunds.

Written by Claude Haiku 4.5 from the extracted text on 16 May 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The ATO disclosed internal operational guidance on processing failed electronic funds transfer (EFT) refunds. The document outlines procedures for when refunds cannot be delivered due to incorrect bank account details provided by clients, keying errors by ATO staff, or account closures. For Individual and Complying Pension (ICP) refunds, cheques are issued within 10 days of funds being returned from the Reserve Bank or financial institution. The guidance directs staff to update client financial institution account details, verify refund status in the ICP system, and recall refunds if the effective date hasn't passed. It emphasizes directing clients to self-service options and relevant ATO web resources. The document reflects standard administrative procedures for managing refund delivery failures across tax return and Business Activity Statement contexts.