Customer Compensation Decision Template (LEX 90505). 1 document released in full. LEX 90505 Sections of the Act : N/A Exemptions : N/A

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Services Australia's Customer Compensation Decision Template (LEX 90505) is a standardized form used to document decisions on claims submitted under the Scheme for Compensation for Detriment Caused by Defective Administration (CDDA scheme). The template provides a structured framework for decision-makers to assess whether Services Australia committed defective administration causing financial loss or psychiatric injury to claimants, with no other available remedy. The form requires decision-makers to document their findings, specify compensation amounts offered (or reasons for rejection), and reference the material considered including the claimant's application, customer records, case discussions, and Services Australia's operational procedures. Eligibility criteria covered include whether defective administration resulted from specific lapses in compliance with procedures, failure to institute appropriate procedures, provision of incorrect or ambiguous advice, or failure to provide proper advice within an official's knowledge. The template is structured to ensure consistent application of Department of Finance Resource Management Guide No. 409 governing CDDA scheme payments across Services Australia's compensation assessment process.