Documents relating to how myGov accounts are linked to Centrelink records and what level of identity assurance is required before linking (document version valid from 14 May to 17 August 2014) (LEX…

Written by Claude Haiku 5.5 from the extracted text on 14 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This FOI release is an extract of an operational procedure from Services Australia (formerly the Department of Human Services) on using the myGov Linking Application, a staff tool that helps customers satisfy proof of identity and proof of record ownership requirements so a single-use linking code can be generated. The code, valid for 14 days, links Centrelink, Child Support and Medicare member services to a myGov account in one online transaction. The procedure covers when staff should use the tool, such as for new online customers, customers with only some member services registered, and customers who held an australia.gov.au account. It also notes that Centrelink Express Plus applications need separate Centrelink credentials. An immediate update records the tool's rollout to all service centres from 17 February 2014, with Smart Centres to follow. Much of the text is redacted under section 47E(d). No processing volumes or error rates are disclosed.