Operational Blueprint Document (lex 86104): Change In Relationship Status From Partnered To Single 277-5008000 (valid From 25 May 2025). 1 Document Released In Part. LEX 86104 Sections Of The Act :…

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This operational blueprint from Services Australia outlines procedures for processing relationship status changes from partnered to single, effective 25 May 2025. The document provides staff guidance on updating customer records when separating, with particular emphasis on privacy protection and domestic violence safety concerns. Key procedures include unlinking customer records before updating relationship status to prevent privacy breaches, informing customers that their ex-partner's relationship status will automatically update and may be visible in future applications, immediately cancelling nominee arrangements upon request, and automatically ceasing Person Permission to Enquire authority. Staff must advise customers of potential payment rate changes for ex-partners receiving relevant entitlements to enable necessary safety preparations. The document references a "Separating Safely" framework to protect personal details and mentions voiceprint biometric security measures. Significant portions were redacted under section 47E(d) exemption, likely protecting customer privacy details and specific vulnerability indicators.