Operational Blueprint Documents (lex 85690): Restricted Access And Eligibility 104-06000000 (effective From 1 May 2025) Restricted Access Customer System (racs) 104-20102324 (effective From 23 June…

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Services Australia released operational blueprint documents governing the Restricted Access system, which protects Centrelink customer records from staff access. Restricted Access (formerly the Deny Access Facility) is a computer-based security measure limiting record access to a small number of authorized staff, available to customers with genuine safety concerns, Attorney General Security Notices, or exceptional protection needs. Eligibility criteria include customers fearing for their safety, those with Security Notices issued (whose welfare payments have been cancelled), and cases where staff access could endanger the customer. The documents specify that Restricted Access should only apply in exceptional circumstances, with intermediate measures like passwords considered first. Key safeguards include: customers with Security Notices are not provided contact details of Restricted Access Officers; records are managed centrally by Business Integrity Division; and customers are advised that Restricted Access does not prevent court-ordered disclosure. Paper files remain unprotected in Records Management.