Operational Blueprint Document (lex 85115): Claiming Disability Support Pension (dsp) 008-03010010 (effective From 27 February 2025). 1 Document Released In Part. LEX 85115 Sections Of The Act :…

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Services Australia released an operational blueprint detailing procedures for claiming Disability Support Pension (DSP), effective 27 February 2025. The document covers DSP restoration for customers whose payments were suspended or cancelled due to return-to-work reasons within the past two years, allowing restoration without new claims if work has ceased or reduced below 30 hours weekly. It outlines initial contact protocols requiring staff to offer online claims first, followed by Assisted Customer Claims or paper claims as alternatives. The document specifies requirements for claim completion—including identity confirmation, medical evidence, and answered questions—and notes claims are assessed from submission date with exceptions for vulnerable customers. Special provisions exist for terminally ill claimants, who may lodge expedited forms (SA494/SA495) flagged for priority processing due to their time-critical and sensitive nature. The document identifies manifestly eligible DSP claims through two condition lists but redacts specific details under section 47E(d)