Australian Energy Infrastructure Commissioner Complaints Handling Policy and Information Handling Policy

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The release comprises two policy documents from the Australian Energy Infrastructure Commissioner's Office, both marked as Version 4 and dated August 2023: a Complaints Handling Policy and an Information Handling Policy. They set out how the Commissioner receives and handles complaints from residents living near proposed or operating wind farms, large solar farms (5 MW or more), energy storage facilities and battery projects (1 MW or more), and new major transmission projects. The process covers enquiry, acceptance, referral, conciliation and closure, with the Commissioner acting as a non-binding facilitator. The information policy covers collection, confidentiality, privacy and information sharing. The documents contain no species, site-specific environmental data, EPBC Act referral or offset details, emissions data, or departmental advice on particular projects.