The Telecommunications Industry Ombudsman Triple Zero Custodian Steering Committee Final Report Of 28 November 2024.

Written by Claude Haiku 4.5 from the extracted text on 27 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The Telecommunications Industry Ombudsman Triple Zero Custodian Steering Committee recommends establishing an "Office of the Triple Zero Custodian" within an existing Commonwealth entity to oversee the Triple Zero Emergency Call Service. The recommendation follows the Bean Review of the Optus Network Outage, which identified that centralised oversight of the Triple Zero ecosystem would have improved information flow and recovery during the outage. The Steering Committee, comprising representatives from the Triple Zero sector and chaired by the TIO, achieved consensus on the need for the Custodian function and developed a proposed model including overarching objectives, specified functions, powers, and governance arrangements. The report recommends locating the office within existing infrastructure rather than establishing a new agency, with appropriate powers to support the service's effective operation and improvement.