All Communications Between The Office Of Communications Minister Anika Wells And Optus And Its Parent Company Singtel Regarding The Optus Outage Of 18 September 2025.

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Communications Minister Anika Wells exchanged messages with Optus leadership following the major network outage of 18 September 2025. An Optus representative contacted a government official by SMS requesting urgent discussion about the incident. Wells subsequently wrote to Optus CEO Stephen Rue on 4 October 2025, emphasizing telecommunications providers' critical role in supporting Triple Zero emergency services, particularly ahead of Australia's disaster season. She referenced recent government measures requiring carriers to report outages to authorities and noted that new rules effective 1 November 2025 mandate real-time network information sharing with emergency services and the Australian Communications and Media Authority. Wells requested a meeting with Rue in Canberra on 7 October to review Optus's existing systems for meeting these legal obligations and strategies to prevent future outages, underlining the importance of public confidence in emergency service reliability.