Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
All Forms Of Electronic Communication That Mention The Optus Outage On 18 September 2025 Between The Office Of The Minister For Communications, Including The Minister Personally, And Any Individual…
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All Forms Of Electronic Communication That Mention The Optus Outage On 18 September 2025 Between The Office Of The Minister For Communications, Including The Minister Personally, And Any Individual Working Or Representing Optus Networks Pty Ltd Created Or Received From 18 September 2025 To 20 September 2025.
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On 18 September 2025, a major Optus outage occurred, prompting urgent communication between the Office of the Minister for Communications and Optus Networks representatives during the three-day period of 18-20 September 2025. The disclosed documents include electronic communications—specifically SMS/MMS messages—between ministerial staff and Optus personnel. One message shows an Optus representative attempting to contact a minister directly regarding "a major issue" relating to the outage. The disclosure captures real-time crisis communication during the incident response phase, though the specific details of the substantive discussion and government response measures are limited in this excerpt.
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