AI Use Cases

Written by Claude Haiku 4.5 from the extracted text on 27 Feb 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

The Reserve Bank of Australia developed an AI-driven Liaison Analytics Tool to unlock insights from 25 years of business liaison meeting notes (22,000+ conversations). The free-text format previously limited analysts' ability to search trends, identify emerging risks, or respond quickly to policy questions. The tool automates structuring of data through keyword search, topic tagging, data extraction, and trend visualisation, enabling liaison staff and senior leadership to access insights in seconds rather than through manual processes. Reported benefits include 40% improvement in wage growth forecasting accuracy, faster decision-making on business sentiment, and better transparency in policy explanation. The tool operates as a secure, in-house system with daily updates, designed for RBA internal users across economics, liaison, and data science teams. Development involved close collaboration between economists, liaison officers, and technical staff, with user feedback shaping interface design and tagging logic.