Documents relating to Services Australia’s Income Security Integrated System (ISIS) Risk Management Plan (LEX 89848). 1 document released in part. LEX 89848 Sections of the Act : Section 47E(d)…

Written by Claude Haiku 4.5 from the extracted text on 16 May 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

Services Australia released a Risk Management Plan for the Income Security Integrated System (ISIS), the welfare payments processing platform. The plan, approved February 2024, identifies and assesses three critical operational risks: vendor dependency for M204 system support, staff retention and expertise gaps for system maintenance, and insufficient investment in critical infrastructure and non-production environments. Each risk was initially rated high or very high but reassessed as low after implementing controls and treatments. The document confirms these residual risk levels fall within agency tolerance, with responsibility assigned to multiple General Managers across MyGov, infrastructure, technology, and workforce areas. The plan designates itself as a living document requiring active monitoring and regular review, with governance oversight through executive committees.